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NewVoiceMedia Goes Live at Capita Registrars

London 12 June 2008: NewVoiceMedia has today announced a deployment of its ContactWorld Hosted Contact Centre platform at Capita Registrars. Capita Registrars provide share registration and value-added services to more than 2,000 companies in the UK. The head office is based in Beckenham, Kent and there are four contact centres throughout the UK employing around 200 agents altogether. Whenever a shareholder in a company such as National Grid or Alliance & Leicester makes a registration enquiry they will actually be calling one of the Capita Registrars’ Call Centres.
 
Capita Registrars is part of the Capita Group Plc, a market leader in UK business process outsourcing. Capita Group also provides general business outsourcing services for organisations such as the NHS. Earlier this year, Capita implemented a small contact centre for an NHS trust in Bradford also based on NewVoiceMedia’s ContactWorld.
 
According to NewVoiceMedia CEO, Jonathan Grant, “Capita Registrars was looking for a hosted solution because these are faster to scale up and down according to business levels in any one month compared to the traditional hardware based approaches. They are also well-suited to handling multi-site operations as the supervisor can overview all operations on one screen as if everyone were in the same room.”
 
Rob George, Network and Telephony Manager at Capita Registrars commented, “We went through a rigorous testing of the ContactWorld platform capabilities and when we went live on Monday June 2nd with our own call centre the transition was  overwhelmingly smooth”. In addition to the contact centre activities, Capita Registrars now uses NewVoiceMedia as their Telephony Service Provider.
 
Grant concluded “The notion of a pre-integrated suite of applications for ACD, IVR, CTI and Call Recording among many others being available at the click of a mouse is winning incredible new clients all the time.”

ENDS

About NewVoiceMedia
Hampshire-based NewVoiceMedia is a leading European provider of Hosted Contact Centre solutions: thousands of agents in hundreds of locations use our technology every day. Highly innovative in terms of cost and functionality, our pre-integrated solutions enable end-users to streamline their business processes, to dramatically save set-up and operational costs, and to improve the caller experience. The NewVoiceMedia ContactWorld platform has been deployed into a diverse range of markets and customers, including Tesco, Payplan, Parcelforce, Royal Mail, the NHS and the BBC. ContactWorld is resold by BT and other partners.

www.newvoicemedia.com

For more information on NewVoiceMedia contact:
Neil Kirtley, Marketing Manager, tel 01256 897 617 or neil.kirtley@newvoicemedia.com.