Detailed traffic analysis to enhance Aito’s real time customer care, service quality and network troubleshooting analytics
Espoo, Finland – February 7, 2013: Today, Aito Technologies, the leading provider of Customer Experience Analytics (CEA) for mobile operators, announces it has acquired the assets of Finnish Mobile Data Service Analysis company, Iptune. The acquisition is part of Aito’s growth strategy in strengthening the market leader position within CEA.
By integrating the Iptune Service Manager technology (renamed Mobile Data Insight) into Aito CEA customer care and network troubleshooting modules, a mobile operator’s network operations and customer care staff will be provided with a more comprehensive and exact understanding of network performance affecting subscribers right down to technical details of individual subscriber sessions and root causes in real time.
Commenting on the acquisition, Aito’s CEO, Anssi Tauriainen said: “Iptune is a natural fit to Aito CEA network and customer care capabilities. With Mobile Data Insight we can now offer more detailed analysis of mobile data network quality, performance and provide insights to the impacts felt by groups or individual subscribers.”
As part of the acquisition, Iptune customers were transferred to Aito including, Network Norway (a part of Tele2 Norway) and Mauritius Telecom (a strategic partner of France Telecom operating under the Orange brand).
Tauriainen noted: “We are delighted to welcome Iptune customers and partners to Aito and we look forward to adding further value to their respective businesses with our marketing leading OSS solutions.”
Aito completed the Iptune acquisition on February 1st, 2013 and Mobile Data Insight is immediately available for use within Aito CEA customer care and network troubleshooting modules.
About Aito (www.aitotechnologies.com)
We change your understanding of your customers.
Aito is the leading provider of Customer Experience Analytics software that changes the way communication service providers understand their customers. Our goal is to help CSPs maximise customer experience and lifetime value by enabling improved business, operations, product, sales, marketing, and customer care performance. Our product, Aito CEA, unifies business, network, product and customer data for real-time analysis, discovery and reporting that is easy-to-use and deployed out-of-the-box in weeks, not months Headquartered in Espoo, Finland, Aito has employees based in London, Moscow, Dubai and Kuala Lumpur. Aito’s customers include Nokia, Blyk, Elisa, TDC (TeleDenmark), Ucell (TeliaSonera), Etisalat, PT Axiata XL, Tele2, Zain, Omantel, Network Norway, Mauritius Telecom and others.
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