Customer Experience Analytics leader selected as innovator in CSP customer experience management
Espoo, Finland - February 23, 2012: Aito Technologies, the leading provider of Customer Experience Analytics (CEA) for communications service providers (CSPs), has been named in the Stratecast “Global OSS/BSS ‘10 to Watch’ in 2012” report. The accolade is given to companies who have developed innovative solutions that address current and business-critical objectives and, notably, have established their companies and proven their solutions as a result of customer installations.
Stratecast specifically recognised Aito for its ability to draw data from multiple sources including operational, usage, customer and revenue data, and synthesising this data to develop customer profiles. The whole organisation can leverage the resulting analytics in almost any aspect of its operations to develop better offerings, more effectively allocate resources and take other steps to increase revenues and reduce churn.
Anssi Tauriainen, CEO of Aito Technologies, commented: “We are very proud that Stratecast has recognised the achievements of our young and innovative software company. We are currently experiencing huge interest and demand for our product, Aito CEA, which is resulting in rapid growth in both our business and customer base.”
Jeff Cotrupe, Global Program Director, OSSCS and ACEM at Stratecast, and one of the report’s authors, added: “Aito has developed an extremely compelling analytics solution helping CSPs understand their customers better than ever before. The company has cracked several of the key challenges CSPs face by providing a unified view of customers right across the CSP’s business.”
The report, “Making Innovation Matter - Global OSS/BSS 10 to Watch in 2012”, was published by Stratecast in February 2012. For more information on the report, please visit Frost & Sullivan.
For more information about Aito Technologies, please visit www.aitotechnologies.com.
We change your understanding of your customers.
Aito is the leading provider of Customer Experience Analytics software that changes the way communication service providers understand their customers. Our goal is to help CSPs maximise customer experience and lifetime value by enabling improved business, operations, product, sales, marketing, and customer care performance. Our product, Aito CEA, unifies business, network, product and customer data for real-time analysis, discovery and reporting that is easy-to-use and deployed out-of-the-box in weeks, not months. Aito’s customers include Etisalat UAE, Ucell, Nokia, Tele2, TDC, Elisa, Zain, PT XL Axiata, Blyk, Muxlim and others.
Stratecast, a division of Frost & Sullivan, collaborates with clients to reach smart business decisions in the rapidly evolving and hyper-competitive Information and Communications Technology markets. Leveraging a mix of action-oriented subscription research and customized consulting engagements, Stratecast delivers knowledge and perspective only attainable through years of real-world experience in an industry where customers are collaborators; today's partners are tomorrow's competitors; and agility and innovation are essential elements for success.
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