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Press Release

Brüel & Kjær enhances global customer support and reduces costs by over 50% with Unified Communications from Interoute

Cloud Contact Centre and Skype for Business solution implemented across 3 continents in just 4 months

London, January 19, 2016Brüel & Kjær, a global leader in sound and vibration measurement and management, has implemented a new Contact Centre and Skype for Business dedicated cloud solution with global SIP trunking from Interoute, owner operator of a global cloud services platform and one of Europe's largest networks. The new communications platform was up and running within just four months of contract signature. Brüel & Kjær has transformed its customer service delivery across the globe using the new collaborative, flexible and cost effective features.

Brüel & Kjær is the world's largest manufacturer and supplier of sound and vibration measurement equipment, systems and solutions. The company operates through an international network of partners and sales offices, with its local teams supported by a global group of engineering specialists. This business model requires an integrated communications solution that not only facilitated collaborative working through international voice, video and screen sharing, but which also supported its customer call centre service.

Jonas Toft Olesen, Global IT Manager at Brüel & Kjær, commented: “As a global organisation, the way we work with our customers is changing and it’s important that we get closer to provide the best service. Interoute is now a strategic partner for us because it was the only provider we found who could merge our telephony, Contact Centre and Skype for Business solutions on a global scale – and they reduced our costs by more than half in the process. Interoute has a huge network and global presence and was able to port our numbers everywhere that we needed them.”

Mark Lewis, VP Communications and Connectivity at Interoute, said: “With innovative global customers such as Airbus and Ferrari, fast and high quality communications is a vital foundation for Brüel & Kjær’s success. Interoute’s global infrastructure provides flexibility and scale for Brüel & Kjær’s, allowing the company to transform its customer support and bring new solutions and services to market quickly.”

Interoute Hosted Skype for Business integrated with Contact Centre and telephony
- Brings Brüel & Kjær’s customers, customer service representatives and in-house experts closer together, regardless of geographical location and time-zones.
- Integrates useful collaboration features such as Presence with Contact Centre, making it easy to know who is available, share screens and chat, enabling more interactive and productive calls.
- Includes Interoute One voice DDIs which provide local calls globally, with simplified billing and cost visibility across the organisation.

Brüel & Kjær’s solution uses Interoute Virtual Data Centre cloud zones in Hong Kong, New York and Amsterdam, ideally located to host Skype for Business and Contact Centre close to users, lowering latency, and improving call quality.

-Ends-

About Brüel & Kjær
Brüel & Kjær Sound & Vibration Measurement A/S supplies integrated solutions for the measurement and analysis of sound and vibration. As a world-leader in sound and vibration measurement and analysis, we use our core competences to help industry and governments solve their sound and vibration challenges so they can concentrate on their primary task: efficiency in commerce and administration. Our Mission is to help our customers measure and manage the quality of sound and vibration in their products and in the environment. Our Vision is to be the first choice and long-term business partner, delivering innovative technical solutions which create sustainable value for our customers. We will be a profitable business and a great place to work.
www.bksv.com

About Interoute
Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 12 data centres, 14 virtual data centres and 31 colocation centres, with connections to 195 additional third-party data centres across Europe. Its full-service Unified ICT platform serves international enterprises and many of the world’s leading service providers, as well as governments and universities. Interoute’s Unified ICT strategy provides solutions for enterprises seeking connectivity and a scalable, secure advanced platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit and infrastructure. With established operations throughout Europe and USA, Interoute also owns and operates 24 connected city networks within Europe's major business centres. www.interoute.com

Forward-Looking Statements
This communication contains certain forward-looking statements. A forward-looking statement is any statement that does not relate to historical facts and events, and can be identified by the use of such words and phrases as “according to estimates”, “aims”, “anticipates”, “assumes”, “believes”, “could”, “estimates”, “expects”, “forecasts”, “intends”, “is of the opinion”, “may”, “plans”, “potential”, “predicts”, “projects”, “should”, “to the knowledge of”, “will”, “would” or, in each case their negatives or other similar expressions, which are intended to identify a statement as forward-looking. This applies, in particular, to statements containing information on future financial results, plans, or expectations regarding business and management, future growth or profitability and general economic and regulatory conditions and other matters affecting Interoute.

Forward-looking statements reflect the current views of Interoute’s management (“Management”) on future events, which are based on the assumptions of the Management and involve known and unknown risks, uncertainties and other factors that may cause Interoute’s actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements. The occurrence or non-occurrence of an assumption could cause Interoute’s actual financial condition and results of operations to differ materially from, or fail to meet expectations expressed or implied by, such forward-looking statements.

Interoute’s business is subject to a number of risks and uncertainties that could also cause a forward-looking statement, estimate or prediction to differ materially from those expressed or implied by the forward-looking statements contained in this communication. The information, opinions and forward-looking statements contained in this communication speak only as at its date and are subject to change without notice. Interoute does not undertake any obligation to review, update, confirm or to release publicly any revisions to any forward-looking statements to reflect events that occur or circumstances that arise in relation to the content of this communication.

Interoute PR contacts:
Ruder Finn
+44 (0)20 7438 3050
interoute@ruderfinn.co.uk