Axios Systems, a leading provider of IT Service Management solutions, today announced that Experian Hitwise has purchased the Axios assyst solution to support the continued development of Hitwise global data processing and infrastructure.
Axios Systems’ assyst solution encompasses all ITIL (IT Infrastructure Library) Version 3 processes within the one solution, and with over a dozen new customers within the Asia Pacific region, assyst is gaining rapid market share.
Axios Systems has recently added customers such as Corrs Chambers Westgarth, M2 Telecommunications and Reserve Bank of Australia to a growing list of organisations who have selected assyst due to the solutions’ rapid return on investment (ROI), simple and seamless upgrades, and endless functionality available, which can be switched on when required, all out of the box.
Experian Hitwise will initially implement Incident Management, Configuration Management and Event Management, which will manage valuable server infrastructure using assyst. The use of assyst is vital in being able to deploy new infrastructure and to maximise server availability.
With over 20 years in research and development, the assyst solution offers a fully integrated, end-to-end IT Service Management and Help Desk solution, which was developed from inception upon ITIL principles.
For more information regarding Axios Systems and assyst go to www.axiossystems.com.
About Axios Systems
Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity. Benefiting from more than 20 years of development and investment around best practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organisations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), in a fully integrated application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA). Implementing assyst into an organisation optimises IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organisation. Axios’ customer base spans across a wide range of vertical and geographical markets including Kingfisher, Standard Bank, Aviva, University of Notre Dame, Gulf News, Kopeyka supermarket chain and the anti-virus software developer, Kaspersky Lab. For more information, visit: www.axiossystems.com. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.
About Experian Hitwise
Experian Hitwise is the leading online competitive intelligence service. Experian Hitwise gives marketers a competitive advantage by providing daily insights on how 25 million Internet users around the world interact with more than 1 million Websites. This external view helps companies grow and protect their businesses by identifying threats and opportunities as they develop. Experian Hitwise has more than 1,500 clients across numerous sectors, including financial services, media, travel and retail.
Experian Hitwise (FTS:EXPN), http://www.experianplc.com, operates in the United States, the United Kingdom, Australia, New Zealand, Hong Kong, Singapore, Canada and Brazil. More information about Experian Hitwise is available at www.hitwise.com.au