TEOCO to provide multi-year managed service for planning, optimization and customer experience management to Tier 1 regional operator
FAIRFAX, VA., USA – 5 January 2016 – TEOCO, the leading provider of engineering, assurance and analytics solutions to communications service providers (CSPs) worldwide, today announced that Omantel, the largest telecommunication services provider in Oman, has chosen TEOCO to provide multiyear managed services that cover radio access network (RAN) planning and optimization, including customer experience management.
Omantel, a pre-existing TEOCO customer, has chosen to extend its relationship with TEOCO as its multi-vendor tools are capable of optimizing network performance without increasing additional CAPEX investment. TEOCO will provide Omantel with a managed service that incorporates its suite of vendor independent solutions. This includes combining Geolocation, the InSync Customer Experience platform and autonomous drive testing to deliver improved customer Quality of Service. TEOCO will also use its complete RAN and Service Assurance solutions suite to plan and optimize Omantel’s GSM, 3G and 4G network infrastructures.
“TEOCO is a long-term partner for Omantel and the logical choice for our mobile network planning and optimization needs,” said Samy Ahmed Al Ghassany, COO of Omantel. “We’re confident that TEOCO’s independent approach and its market-leading, multi-vendor tools will provide the best possible results in terms of network performance, capital overheads, and the network quality of service experienced by our subscribers.”
“Mobile operators in the Middle East and North African region are increasingly looking towards independent third party providers like TEOCO to manage their network planning and optimization requirements,” said Andrew Miceli, Vice President of Sales for the Middle East at TEOCO. “In doing so, operators can avoid the potential conflicts of interest that can arise when infrastructure vendors also control the optimization and planning of their network.”
“This new network planning and optimization deal extends our working relationship with Omantel in a new and exciting way,” said Atul Jain, CEO at TEOCO. “This agreement represents the second major tier one network that TEOCO manages in the Middle East and Gulf region. It also underscores TEOCO’s value to operators as an independent and objective provider of network services and solutions.”
- ENDS –
Oman Telecommunications Company (Omantel) is the first integrated telecommunications company in the Sultanate of Oman. With a leading edge telecommunications services connecting individuals, enterprises and government across the country through a state-of-the-art network, the company offers unmatched range of innovative products and after-sales service.
Today, Omantel provides the broadest choice, widest coverage and superior quality for broadband services across its fixed and mobile networks, and continues to the rollout of its mobile and fixed networks aiming at providing enhanced customer experience to its customers throughout the Sultanate.
Having a strong international connectivity backed by local quality telecom services have contributed to making Omantel the “Provider of Choice” for Oman’s government institutions and large corporates as the Company offers reliable and trusted communication services that meets the different needs of corporate customers no matter how complex are their needs.
Omantel, which has a very strong brand presence in Oman, has been voted by international independent firms, as the most valuable brand in the Sultanate as well as the best brand in Oman and among the telecom sector in particular. Omantel enjoys also the privilege of being the largest listed company in Muscat Securities Market in terms of market value, as of the end of September 2015.
In-line with its strategy to ensure exceeding customer expectations, Omantel offers the broadest choice, widest coverage and state-of-the-art mobile and fixed broadband services. The company is also investing heavily in expanding its network to meet the needs of the customers and ensure providing them the best customer experience.
For more information, visit www.omantel.om
TEOCO is the leading provider of Engineering, Assurance and Analytics solutions to communication service providers (CSPs) worldwide. Our solutions provide CSPs with unique insights into business, customer, network and device metrics by harnessing big data analytics. We are a trusted partner to the world’s leading CSPs who rely on our mission-critical solutions.
TEOCO’s product and solutions portfolio includes:
- Business Analytics - Provides a granular view of network and business transactions, enabling CSPs to increase revenues, expand margins and maximize profitability. TEOCO touches all aspects of CSP business operations, and provides insights into profitability, margins, roaming, costs, traffic, usage, subscribers, routes and partners.
- RAN Solutions - Enables CSPs to efficiently and accurately plan, optimize and manage their heterogeneous macro and small cell radio networks and backhaul. TEOCO’s products and solutions are multi-technology and multi-vendor, delivering best-in-class planning, geo-location algorithms and SON capabilities to improve operational efficiencies and reduce total cost of ownership.
- Service Assurance - Delivers CSPs an automated, proactive and unified approach to service, customer network experience, performance and fault management. Our solutions model and measure network and non-network related data from various perspectives to quickly identify and resolve service and network faults and significantly improve service quality and availability, while reducing operating expenses.
- Device and IoT - Provides device manufacturers with lab and field testing services to ensure mobile and IoT devices meet minimum performance requirements. For network operators, device certification is essential to ensuring subscriber satisfaction. TEOCO operates a state-of-the-art lab to assist manufacturers in the increasingly complex and time-consuming task of device certification.
Since 1995, TEOCO has helped over 300 of the largest service providers around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience. TEOCO is widely recognized for its commitment to principled entrepreneurship, business ethics and employee ownership with a particular emphasis on its core values of alignment with employees, clients and community.
For more information, visit www.teoco.com
TEOCO media contact:
Alex Sowden / Paul Nolan
T: +44 (0) 203 818 7193 / +44 (0) 118 920 7650