Deployment focuses on smarter targeting through segmentation and profiling
Windsor, Berks, 14 April 2011 – Pitney Bowes Business Insight (PBBI), a global leader in customer data, analytics and customer communication software and services, has announced that The Woodland Trust has selected Portrait Dialogue and Portrait Self Service Analytics to underpin its supporter marketing strategy. The 5 year deal, to include support, maintenance and consultancy, will involve an initial deployment focusing on selections and segmentation.
“We needed a system that was capable of allowing our direct marketing team to run complex campaign selections and Portrait Dialogue provided the best Graphical User Interface for this”, said Chris Webb, CRM Project Manager, the Woodland Trust. “Campaign segmentation using Portrait Self-Service Analytics will now be quick and easy, enabling the marketing area to perform ad-hoc queries with immediate results,” he added.
The Woodland Trust, the UK’s leading woodland conservation charity, cares for and protects over 1,100 sites of native woodland in the UK covering 19,000 hectares (47,000 acres). It relies on financial contributions from its members and supporters which are managed through its Supporter Relationship Management (SRM) strategy. As such the Woodland Trust was looking to improve the execution of marketing analytics and campaign selection requirements within its CRM system in order to manage a high level of supporter care. This will include personalization of messaging and business intelligence as well as efficiency in contact management.
The marketing analytics & campaign selection system will be used by selected personnel within the Trust to analyze, understand and communicate with the Trust’s supporter base in order to gain the maximum benefit from its member interactions.
“We are delighted that The Woodland Trust has extended its marketing platform to include Portrait Dialogue and SSA”, said Kieran Kilmartin, Marketing Director, EMEA, PBBI. “Portrait’s insight-driven solutions have enabled several commercial and not-for-profit organizations to improve member and customer engagement by enhancing the experience, driving loyalty and life time value whilst increasing income and revenues,” he added.
The initial phase of the project will focus on profiling and segmentation of the 600,000 supporter base. Thereafter this intelligence will be used to target multi-channel campaigns ensuring supporters receive timely and relevant communications
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For further information, please contact:
Robert Hickling/Joe Banks
Say Communications
+44 (0)20 8971 6400
PBBI@saycomms.co.uk
About Pitney Bowes Business Insight
Portrait Software is now part of Pitney Bowes Business Insight (PBBI).
Pitney Bowes Business Insight is a software and services company that provides solutions to help organizations acquire, serve and grow relationships with customers and citizens. These solutions enable lifetime customer relationships by integrating data management, location intelligence, sophisticated predictive analytics, rules-based decision making and cross-channel customer interaction management to increase the value of every customer communication while also delivering operational efficiencies.
Pitney Bowes Business Insight is a wholly-owned subsidiary of Pitney Bowes Inc. (NYSE:PBI), a customer communications management technology leader. For more information, please visit www.pbinsight.com and www.pb.com.
About Woodland Trust
The Woodland Trust is the UK’s leading woodland conservation charity. It has 200,000 members and circa 700,000 supporters. The Trust has three key aims: i) to enable the creation of more native woods and places rich in trees ii) to protect native woods, trees and their wildlife for the future iii) to inspire everyone to enjoy and value woods and trees. Established in 1972, the Woodland Trust now has over 1,000 sites in its care covering approximately 20,000 hectares (50,000 acres). Access to its sites is free.
For more information please visit: www.woodlandtrust.org.uk