London, UK - 12th October, 2010: Tribold and Logica have produced an integrated solution based on Tribold EPM and Microsoft Dynamics CRM with a configuration specific to communication service providers (CSP's). The solution platform for product management, order capture and customer relationship management (CRM) can be used as a baseline for implementations where one or both functions are required.
By pairing best-in-class telecommunications industry software with Microsoft software, the solution offers a flexible, end-to-end product life-cycle management, order capture and offer management, and customer relationship management solution.
One of the key challenges behind any rollout of a CRM solution is the time and cost to configure the platform to match both the communication service provider’s business process and the specific products and services sold through the CRM channels. With this integrated solution, CSP's can shorten the time to market and reduce the risks associated with CRM adoption.
Integrating Microsoft Dynamics CRM with Tribold EPM will deliver customer care and centralized product catalog management based on a pre-integrated configuration for service providers and will lead to a lower cost of deployment, ownership, and, specifically, product management.
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About Tribold - Tribold is the world’s leading provider of Enterprise Product Management (EPM) software specifically developed for Communication Service Providers (CSPs). Tribold EPM™ is a single, integrated suite of Enterprise Product Management applications that empowers CSPs to put products at the heart of their business.
Tribold EPM™ is based on a Centralized Product & Service Catalog (CPC) and a Product & Service Lifecycle Management (PLM) solution. Dramatic improvements in product management performance enable CSPs to drive increased profit by reducing time to market, decreased cost to market, increased quality of the product management process and increased ability to support product and service innovation.
Today, Tribold EPM manages over US$35b of products and services for our customers.
Headquartered in London, and with offices in North America and Asia, Tribold was founded in 2003 and is privately held. For more information visit www.tribold.com.
Press Contact: Ernest Margitta (marketing@tribold.com) +44 20 7665 4000.