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      <title>it-crm feed from realwire</title>
      <link>http://www.realwire.com/</link>
      <description>Most recent 15 it-crm articles distributed by realwire</description>
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      <managingEditor>enquiries@realwire.com (RealWire)</managingEditor>
      <copyright>Copyright (c) 2013 Realwire limited</copyright>
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         <title>KODAK SCANMATE i940 Scanner for MACINTOSH Computers Brings Award-Winning Productivity and Image Quality to Apple Customers</title>
		 <link>http://www.realwire.com/releases/KODAK-SCANMATE-i940-Scanner-for-MACINTOSH-Computers-Brings-Award-Winning-Productivity-and-Image-Quality-to-Apple-Customers</link>
         <description><![CDATA[May 17&#8212;Kodak's Document Imaging business announces a powerful new document management solution for users of APPLE MACINTOSH Computers that makes it easy to organise, manage, and share digital files and scanned documents. The KODAK SCANMATE i940 Scanner for MACINTOSH Computers features precision capture for increased image accuracy, robust paper handling for greater process efficiency, and bundled software applications that enable greater user productivity."The award-winning i940 has a proven track record of pushing the performance limits...

Source: RealWire]]></description>
         <pubDate>Fri, 17 May 2013 10:29:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/KODAK-SCANMATE-i940-Scanner-for-MACINTOSH-Computers-Brings-Award-Winning-Productivity-and-Image-Quality-to-Apple-Customers</guid>
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         <title>New Messaging Statistics Highlight Need For Carriers To Adapt To The OTT Revolution Faster, Says Movius</title>
		 <link>http://www.realwire.com/releases/New-Messaging-Statistics-Highlight-Need-For-Carriers-To-Adapt-To-The-OTT-Revolution-Faster-Says-Movius</link>
         <description><![CDATA[Movius launches solid solution for carriers to compensate for SMS revenue lossATLANTA - May 15, 2013 - With OTT messaging overtaking SMS for the first time, global leader in solution enablement for service providers, Movius Interactive Corporation, claims it is time carriers make moves to displace the OTT players. Informa reported[i] last month that almost 19 billion messages were sent per day on chat apps in 2012, compared with 17.6 billion SMS texts. These figures...

Source: RealWire]]></description>
         <pubDate>Wed, 15 May 2013 15:32:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/New-Messaging-Statistics-Highlight-Need-For-Carriers-To-Adapt-To-The-OTT-Revolution-Faster-Says-Movius</guid>
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         <title>Easyroommate transforms multichannel customer service across 37 countries with Eptica</title>
		 <link>http://www.realwire.com/releases/Easyroommate-transforms-multichannel-customer-service-across-37-countries-with-Eptica</link>
         <description><![CDATA[Calls reduced by 75% through multilingual web self-service and email managementReading, 15 May 2013 Easyroommate, the world's number one flatshare and houseshare website, has transformed the customer experience and productivity by deploying Eptica's multichannel customer service platform across its email and web channels. Customer service calls have reduced by 75%, email handling time by 58% and First Contact Resolution has increased to above 90%.Originally founded in the US nearly 15 years ago, Easyroommate now operates...

Source: RealWire]]></description>
         <pubDate>Wed, 15 May 2013 11:30:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Easyroommate-transforms-multichannel-customer-service-across-37-countries-with-Eptica</guid>
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         <title>MDS Accelerate introduced to speed up time to market for new digital and business services</title>
		 <link>http://www.realwire.com/releases/MDS-Accelerate-introduced-to-speed-up-time-to-market-for-new-digital-and-business-services</link>
         <description><![CDATA[MDS launches the latest version of its integrated revenue and customer management platform for agile provisioning of MVNO and converged business services15th May 2013, Warrington, UK: MDS today announced the launch of MDS Accelerate, the newest version of its integrated revenue and customer management platform. MDS Accelerate delivers flexibility for Service Providers to bring new services and business models to market quickly and effectively. The offering brings together an interconnected system of applications, processes and...

Source: RealWire]]></description>
         <pubDate>Wed, 15 May 2013 09:00:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/MDS-Accelerate-introduced-to-speed-up-time-to-market-for-new-digital-and-business-services</guid>
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         <title>Com Hem Sweden implements Tribold EPM to underpin product and service development</title>
		 <link>http://www.realwire.com/releases/Com-Hem-Sweden-implements-Tribold-EPM-to-underpin-product-and-service-development</link>
         <description><![CDATA[London, UK - May 14, 2013: Com Hem, the leading triple play operator in Sweden, has implemented Tribold, the world's leading provider of Enterprise Product Management (EPM) software, to underpin the Product &amp; Service Innovation program. "Having a single place in which to model our increasingly complex &amp; personalised offers is an important goal in our efforts to create value for our customers" said Stefan Berg - CIO at Com Hem. "Tribold are the right...

Source: RealWire]]></description>
         <pubDate>Tue, 14 May 2013 10:13:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Com-Hem-Sweden-implements-Tribold-EPM-to-underpin-product-and-service-development</guid>
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         <title>Rostrvm Solutions promotes successful customer service at BIBA</title>
		 <link>http://www.realwire.com/releases/Rostrvm-Solutions-promotes-successful-customer-service-at-BIBA</link>
         <description><![CDATA[Rostrvm Solutions, the customer service hub software provider, is showing visitors how to make more effective customer contact at its stand at the British Insurance Brokers' Association (BIBA) Conference &amp; Exhibition.Rostrvm will be on stand A22 at ExCel, London, on 15-16 May and will be showcasing its products for the Insurance industry. The UK-based company designs, develops and supports customer service hub software for the insurance sector and has a wide range of experience, counting...

Source: RealWire]]></description>
         <pubDate>Tue, 14 May 2013 09:30:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Rostrvm-Solutions-promotes-successful-customer-service-at-BIBA</guid>
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         <title>Tribold Celebrates Double Win at Innovation Awards</title>
		 <link>http://www.realwire.com/releases/Tribold-Celebrates-Double-Win-at-Innovation-Awards</link>
         <description><![CDATA[Product Agility software solution wins both Product Innovation and Best Deployment industry awardsLondon, UK &amp; Nice France - May 14, 2013: Today, at TM Forum Management World, Tribold, the world's leading provider of software solutions powering product agility announced it scooped two separate awards at last night's Pipeline COMET Innovation Awards 2013:Product Innovation winner: The Tribold Configure Price Quote (CPQ) services engine, won the Pipeline COMET Product Innovation awards. Tribold CPQ powers the front end...

Source: RealWire]]></description>
         <pubDate>Tue, 14 May 2013 09:29:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Tribold-Celebrates-Double-Win-at-Innovation-Awards</guid>
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         <title>Tribold CPQ performance and scalability set industry benchmark</title>
		 <link>http://www.realwire.com/releases/Tribold-CPQ-performance-and-scalability-set-industry-benchmark</link>
         <description><![CDATA[Configure Price Quote solution proves real-time linear scaling for high volume, online transactional order queriesLondon, UK - May 13, 2013 - At Management World in Nice today, Tribold, the leading provider of software solutions powering product agility, announces recent benchmarking results for their market-leading Configure Price Quote (CPQ) Services Engine demonstrating performance and scalability capabilities for anyone deploying quoting and order capture solutions. Real-time, automated product personalisation across multiple sales channels is putting tremendous pressure...

Source: RealWire]]></description>
         <pubDate>Mon, 13 May 2013 13:46:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Tribold-CPQ-performance-and-scalability-set-industry-benchmark</guid>
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         <title>Anritsu deepens successful partnership with Aito Technologies</title>
		 <link>http://www.realwire.com/releases/Anritsu-deepens-successful-partnership-with-Aito-Technologies</link>
         <description><![CDATA[Advanced CEM solution will use Aito CEA 6 for advanced subscriber profiling in MasterClawEspoo, Finland - May 13, 2013: Today, Aito Technologies, the leading provider of customer experience analytics (CEA) for mobile operators, announced it will provide Anritsu, a global provider of testing, monitoring and management solutions for advanced and converged networks, early access to Aito CEA 6, Aito's next generation analytics software solution, for integration into Anritsu's Advanced CEM solution, ACEM inside the very...

Source: RealWire]]></description>
         <pubDate>Mon, 13 May 2013 12:39:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Anritsu-deepens-successful-partnership-with-Aito-Technologies</guid>
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         <title>ASC Implements Quality Management Solution for Lottery Giant in The Netherlands</title>
		 <link>http://www.realwire.com/releases/ASC-Implements-Quality-Management-Solution-for-Lottery-Giant-in-The-Netherlands</link>
         <description><![CDATA[De Lotto Selects ASC After Recognition for Best Customer Service in The NetherlandsHoesbach/Germany, May 13, 2013 - ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced the successful implementation of VoIP recording and quality management solutions for De Lotto, the famous Dutch lottery organization. The organization chose ASC after its contact center was recognized as providing the best customer service in The Netherlands. ASC's quality management...

Source: RealWire]]></description>
         <pubDate>Mon, 13 May 2013 09:30:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-Implements-Quality-Management-Solution-for-Lottery-Giant-in-The-Netherlands</guid>
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         <title>PMI Health Group automates data capture using a Kodak i4600 production scanner and PSIGEN Software solution</title>
		 <link>http://www.realwire.com/releases/PMI-Health-Group-automates-data-capture-using-a-Kodak-i4600-production-scanner-and-PSIGEN-Software-solution</link>
         <description><![CDATA[May 10, 2013 - Kodak announces today that PMI Health Group, the UK's largest independently owned provider of employee healthcare &amp; risk management services, has installed a Kodak i4600 production scanner as part of an OCR and data capture solution to digitise paperwork and capture information automatically from invoices, statements and insurance renewal documents. The new capture and scanning solution - delivered by reseller partner, Datafinity - streamlines document indexing into a variety of enterprise...

Source: RealWire]]></description>
         <pubDate>Fri, 10 May 2013 11:06:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/PMI-Health-Group-automates-data-capture-using-a-Kodak-i4600-production-scanner-and-PSIGEN-Software-solution</guid>
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         <title>Thunderhead.com announces evolution of ONE Correspond for Salesforce</title>
		 <link>http://www.realwire.com/releases/Thunderheadcom-announces-evolution-of-ONE-Correspond-for-Salesforce</link>
         <description><![CDATA[LONDON - May 9th, 2013 - Thunderhead.com, a pioneer of SaaS solutions for customer experience management, today announced the next stage in the evolution of ONE Correspond for Salesforce with the release of Version 2.0.The new version was created with feedback from the growing number of ONE Correspond for Salesforce customers to deliver enhanced capabilities that maximise business potential.The improved functionality further enhances the value customers get from their existing Salesforce investment, improving their productivity...

Source: RealWire]]></description>
         <pubDate>Thu, 09 May 2013 13:30:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Thunderheadcom-announces-evolution-of-ONE-Correspond-for-Salesforce</guid>
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         <title>Power Up Your Sales - Get 3CX Certified!</title>
		 <link>http://www.realwire.com/releases/Power-Up-Your-Sales-Get-3CX-Certified</link>
         <description><![CDATA[The New 3CX Two-Tier Certification Program Gives its Partners the Edge in the VoIP PBX MarketLONDON, 7 MAY 2013 - 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, today announced the launch of its new free 3CX Certification Program, which is designed to boost 3CX Partners' productivity and profitability by giving them the resources and knowledge they need to sell, deploy and support 3CX Phone System to their clients.3CX Delivers its Partnership...

Source: RealWire]]></description>
         <pubDate>Tue, 07 May 2013 13:42:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Power-Up-Your-Sales-Get-3CX-Certified</guid>
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         <title>1st Touch Mobile Technology Delivers Measurable Benefits At South Yorkshire Housing Association</title>
		 <link>http://www.realwire.com/releases/1st-Touch-Mobile-Technology-Delivers-Measurable-Benefits-At-South-Yorkshire-Housing-Association</link>
         <description><![CDATA[South Yorkshire Housing Association's investment in mobile workforce technology for their Home Maintenance Team enabled them to enhance service levels significantly and to achieve efficiency savings of over &#163;200,000.Since 1972 South Yorkshire Housing Association (SYHA) have provided quality local living; retrofitting, renovating, designing and building homes throughout the Sheffield City Region. However, the work they do is now more than housing; 60% of their work includes providing care and helping vulnerable people to remain independent.SYHA...

Source: RealWire]]></description>
         <pubDate>Thu, 02 May 2013 12:17:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/1st-Touch-Mobile-Technology-Delivers-Measurable-Benefits-At-South-Yorkshire-Housing-Association</guid>
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         <title>Confirmit urges British Business to act on insight at ECEW 2013</title>
		 <link>http://www.realwire.com/releases/Confirmit-urges-British-Business-to-act-on-insight-at-ECEW-2013</link>
         <description><![CDATA[What: European Customer Experience World - Navigating the Perfect StormWhen: 14-15 May 2013, workshops 16th MayWhere: Grange Tower Bridge Hotel, LondonLondon, UK and New York, NY and Oslo, Norway: May 02, 2013: The annual European Customer Experience World Conference in London will feature Confirmit, the leading global software provider for Customer Experience, Employee Engagement and Market Research, who will urge British Business to turn customer insights into tangible results and actions. At a lunch time...

Source: RealWire]]></description>
         <pubDate>Thu, 02 May 2013 11:00:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Confirmit-urges-British-Business-to-act-on-insight-at-ECEW-2013</guid>
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