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      <title><![CDATA[releases feed for ASC Telecom]]></title>
      <link>http://www.realwire.com/</link>
      <description><![CDATA[Most recent 15 articles distributed for ASC Telecom by RealWire]]></description>
      <language>en-gb</language>
      <lastBuildDate>Sat, 25 May 2013 00:00:01 +0100</lastBuildDate>
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      <category>News</category>
      <managingEditor>enquiries@realwire.com (RealWire)</managingEditor>
      <copyright>Copyright (c) 2013 Realwire Limited</copyright>
	  <ttl>60</ttl>
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        <link>http://www.realwire.com/</link>
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         <title>ASC Implements Quality Management Solution for Lottery Giant in The Netherlands</title>
		 <link>http://www.realwire.com/releases/ASC-Implements-Quality-Management-Solution-for-Lottery-Giant-in-The-Netherlands</link>
         <description><![CDATA[De Lotto Selects ASC After Recognition for Best Customer Service in The NetherlandsHoesbach/Germany, May 13, 2013 - ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced the successful implementation of VoIP recording and quality management solutions for De Lotto, the famous Dutch lottery organization. The organization chose ASC after its contact center was recognized as providing the best customer service in The Netherlands. ASC's quality management...

Source: RealWire]]></description>
         <pubDate>Mon, 13 May 2013 09:30:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-Implements-Quality-Management-Solution-for-Lottery-Giant-in-The-Netherlands</guid>
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         <title>ASC becomes the 3rd largest Contact Recording and WFO Vendor Globally</title>
		 <link>http://www.realwire.com/releases/ASC-becomes-the-3rd-largest-Contact-Recording-and-WFO-Vendor-Globally</link>
         <description><![CDATA[Company Praised for High Quality and Engineering SkillsHoesbach/Germany, March 21, 2013 - ASC, a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it has moved up to third in global contact center interaction recording according to a report by Pelorus Associates, an independent marketing and research consulting company founded more than 20 years ago. Pelorus promoted its 186-page report, "2013 World Contact Center Interaction Recording Systems Market," by mentioning...

Source: RealWire]]></description>
         <pubDate>Thu, 21 Mar 2013 10:43:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-becomes-the-3rd-largest-Contact-Recording-and-WFO-Vendor-Globally</guid>
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         <title>ASC and PCS Solutions Announce Partnership to Promote Workforce Optimization Suite in Brazil</title>
		 <link>http://www.realwire.com/releases/ASC-and-PCS-Solutions-Announce-Partnership-to-Promote-Workforce-Optimization-Suite-in-Brazil</link>
         <description><![CDATA[Brazilian Telecom Company to Include ASC's Solutions in Product PortfolioHoesbach/Germany, March 8, 2013 - ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, and PCS Solutions, an IT and telecom company offering high-end systems for contact center platforms in Brazil, today announced a technology partnership agreement to offer ASC's workforce optimization (WFO) suite to Brazilian organizations.ASC's WFO suite comprises communications recording, quality and performance management, speech and desktop analytics,...

Source: RealWire]]></description>
         <pubDate>Fri, 08 Mar 2013 10:14:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-and-PCS-Solutions-Announce-Partnership-to-Promote-Workforce-Optimization-Suite-in-Brazil</guid>
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         <title>ASC and CA Cheuvreux Announce Successful Implementation of Global Recording Solution</title>
		 <link>http://www.realwire.com/releases/ASC-and-CA-Cheuvreux-Announce-Successful-Implementation-of-Global-Recording-Solution</link>
         <description><![CDATA[Flexible System Handles Diverse Media in Alcatel-Lucent EnvironmentHoesbach/Germany, February 22, 2013 - ASC telecom AG (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, and Credit Agricole Cheuvreux (CA Cheuvreux), the leading independent European equity broker, today announced the successful implementation of a communications recording solution to handle diverse media in an Alcatel-Lucent communications environment. The system provides central management at CA Cheuvreux's Paris headquarters with 15 global subsidiaries. ASC's...

Source: RealWire]]></description>
         <pubDate>Fri, 22 Feb 2013 08:00:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-and-CA-Cheuvreux-Announce-Successful-Implementation-of-Global-Recording-Solution</guid>
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         <title>ASC and Teleopti Sign Global Partnership Agreement</title>
		 <link>http://www.realwire.com/releases/ASC-and-Teleopti-Sign-Global-Partnership-Agreement</link>
         <description><![CDATA[ASC Incorporates Teleopti's Workforce Management Solutions into WFO SuiteHoesbach/Germany, February 11, 2013 - ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, and Teleopti, a global leader in workforce management (WFM) software for call centers, today announced they had signed a global partnership agreement on January 16, 2013. The partnership aims to strengthen the power of ASC's workforce optimization (WFO) suite and provides new markets around the globe for...

Source: RealWire]]></description>
         <pubDate>Mon, 11 Feb 2013 11:18:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-and-Teleopti-Sign-Global-Partnership-Agreement</guid>
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         <title>ASC Presents New WFO Suite at CCW 2013</title>
		 <link>http://www.realwire.com/releases/ASC-Presents-New-WFO-Suite-at-CCW-2013</link>
         <description><![CDATA[neo combines WFO technologies to improve business performanceWFO Suite Comes out of the Cloud Booth #A15, Hall 2, February 26-28, 2013, BerlinHoesbach/Germany, January 28, 2013 - ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced it will present its new neo WFO suite at CCW in Berlin, Germany, on February 26-28, 2013, booth #A15 in Hall 2.Last year, approximately 7,700 visitors traveled to Berlin to participate in...

Source: RealWire]]></description>
         <pubDate>Mon, 28 Jan 2013 11:30:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-Presents-New-WFO-Suite-at-CCW-2013</guid>
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         <title>ASC to Sponsor Alcatel-Lucent&#8217;s Executive Partner Days in Rome</title>
		 <link>http://www.realwire.com/releases/ASC-to-Sponsor-Alcatel-Lucents-Executive-Partner-Days-in-Rome</link>
         <description><![CDATA[Company to Showcase Workforce Optimization and Certified Alcatel-Lucent Communications Recording SolutionsHoesbach/Germany, January 22, 2013 - ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will be participating as a gold sponsor at Alcatel-Lucent's Executive Partner Days at the Marriott Rome Park Hotel in Rome, Italy on January 28-29, 2013. It will be demonstrating workforce optimization (WFO) and its integrated communications and VoIP recording solutions for Alcatel...

Source: RealWire]]></description>
         <pubDate>Tue, 22 Jan 2013 09:32:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-to-Sponsor-Alcatel-Lucents-Executive-Partner-Days-in-Rome</guid>
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         <title>ASC Appoints James King as Managing Director of Its UK Subsidiary</title>
		 <link>http://www.realwire.com/releases/ASC-Appoints-James-King-as-Managing-Director-of-Its-UK-Subsidiary</link>
         <description><![CDATA[Focus on Company Growth in United KingdomHoesbach/Germany, January 10th, 2013 - ASC, a leading global provider of innovative solutions to record, analyse and evaluate multimedia-based communications, is pleased to announce the appointment of James King as Managing Director United Kingdom.Mr. King's comprehensive experience in voice recording, quality monitoring and WFO (workforce optimization) includes an outstanding track record in the UK market. He previously served with ASC UK from 2000 to help develop ASC's British organisation...

Source: RealWire]]></description>
         <pubDate>Thu, 10 Jan 2013 11:32:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-Appoints-James-King-as-Managing-Director-of-Its-UK-Subsidiary</guid>
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         <title>Electronic Business Performance Management at Deutsche Telekom with ASC software </title>
		 <link>http://www.realwire.com/releases/Electronic-Business-Performance-Management-at-Deutsche-Telekom-with-ASC-software</link>
         <description><![CDATA[The Largest Call Center Project in GermanyHoesbach/Germany, November 8th, 2012 - Deutsche Telekom's customer service (DTKS) in Germany is based on a decentralized call center structure with 33 locations and more than 10,000 employees. It supports a dynamic market, posing major challenges for personnel and processes. With the introduction of an electronic Business Performance Management (eBPM) system, the company meets these challenges by recording and processing customer contacts.This method improves the coaching process, strengthens customer...

Source: RealWire]]></description>
         <pubDate>Thu, 08 Nov 2012 09:38:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Electronic-Business-Performance-Management-at-Deutsche-Telekom-with-ASC-software</guid>
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         <title>ASC UK to Sponsor Call Centre and Customer Management Expo in London</title>
		 <link>http://www.realwire.com/releases/ASC-UK-to-Sponsor-Call-Centre-and-Customer-Management-Expo-in-London</link>
         <description><![CDATA[Hoesbach/Germany, October 1, 2012 - ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced its British subsidiary, ASC UK, will be sponsoring the Managing &amp; Measuring Customer Experience streams of the Call Centre Focus Conference Theater at the Call Centre and Customer Management Expo at the National Hall Olympia in London, England, on October 2-3, 2012.The Expo is the largest call center event in Great Britain, and...

Source: RealWire]]></description>
         <pubDate>Mon, 01 Oct 2012 09:02:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-UK-to-Sponsor-Call-Centre-and-Customer-Management-Expo-in-London</guid>
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         <title>ASC Appoints New Vice President Business Development, UK</title>
		 <link>http://www.realwire.com/releases/ASC-Appoints-New-Vice-President-Business-Development-UK</link>
         <description><![CDATA[Paul Manyweathers is back on boardHoesbach/Germany, September 27, 2012 - ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications is very pleased to announce the appointment of Paul Manyweathers in the role of Vice President Business Development United Kingdom, effective from September 24th, 2012.Paul has a long history in the Voice Recording, Quality Monitoring and WFO space. He was initially instrumental in developing ASC's UK organization in the 1990's,...

Source: RealWire]]></description>
         <pubDate>Thu, 27 Sep 2012 15:22:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-Appoints-New-Vice-President-Business-Development-UK</guid>
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         <title>ASC Receives Certification from Aastra, Strengthening Communications Offering for Businesses</title>
		 <link>http://www.realwire.com/releases/ASC-Receives-Certification-from-Aastra-Strengthening-Communications-Offering-for-Businesses</link>
         <description><![CDATA[September 25, 2012 &#8212; Following rigorous testing and intensive validation at several customer sites, ASC in Hoesbach, Germany, has become a certified member of the Aastra Approval Partner Program (A2P2). This certification enables ASC's customers to benefit from having ASC's products integrated with communications solutions from Aastra, a global leader at the forefront of the enterprise communications market.As an Aastra technology partner, ASC is qualified to integrate and support its EVOip active with the MX-ONE...

Source: RealWire]]></description>
         <pubDate>Tue, 25 Sep 2012 09:00:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-Receives-Certification-from-Aastra-Strengthening-Communications-Offering-for-Businesses</guid>
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         <title>Change of Management at ASC</title>
		 <link>http://www.realwire.com/releases/Change-of-Management-at-ASC</link>
         <description><![CDATA[Owner Guenther Mueller resigned from ASC's Executive Board on June 30, 2012 after 33 years as CEO.New Executive Board members Dr. Frank Schaffrath and Marco Mueller have been appointed effective July 1, 2012.Workforce optimization solutions for cloud computing will further strengthen ASC's position as market leader.Hoesbach, Germany, July 19, 2012 - Guenther Mueller, who built up and shaped the ASC group for more than 33 years, resigned from its Executive Board as of June 30,...

Source: RealWire]]></description>
         <pubDate>Thu, 19 Jul 2012 13:22:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Change-of-Management-at-ASC</guid>
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         <title>ASC to Demonstrate Solutions for Financial Institutions at MEFTEC in Dubai</title>
		 <link>http://www.realwire.com/releases/ASC-to-Demonstrate-Solutions-for-Financial-Institutions-at-MEFTEC-in-Dubai</link>
         <description><![CDATA[Hoesbach/Germany, April 16, 2012 - ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its quality management solution INSPIRATIONpro and VoIP recording solution EVOip, at the MEFTEC financial technology conference, April 25-26, 2012, at the International Convention and Exhibition Center in downtown Dubai. ASC will exhibit at booth E2.In its eighth year, MEFTEC is considered the world's premier financial technology conference for emerging markets,...

Source: RealWire]]></description>
         <pubDate>Mon, 16 Apr 2012 09:06:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-to-Demonstrate-Solutions-for-Financial-Institutions-at-MEFTEC-in-Dubai</guid>
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         <title>ASC Implements WFO Solution for Sparda TelefonService, Germany</title>
		 <link>http://www.realwire.com/releases/ASC-Implements-WFO-Solution-for-Sparda-TelefonService-Germany</link>
         <description><![CDATA[Hoesbach/Germany, February 23, 2012 - ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced the successful implementation of a workforce optimization solution for Sparda TelefonService GmbH &amp; Co. (STSG), a call center handling inbound and outbound telemarketing, email and fax communications as well as agent training and coaching.Founded in 1997 to service seven of 17 Sparda banks, STSG first used quality monitoring in 2005 to maintain...

Source: RealWire]]></description>
         <pubDate>Thu, 23 Feb 2012 11:37:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ASC-Implements-WFO-Solution-for-Sparda-TelefonService-Germany</guid>
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