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      <title><![CDATA[releases feed for Satmetrix]]></title>
      <link>http://www.realwire.com/</link>
      <description><![CDATA[Most recent 15 articles distributed for Satmetrix by RealWire]]></description>
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      <lastBuildDate>Tue, 21 May 2013 00:00:01 +0100</lastBuildDate>
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      <category>News</category>
      <managingEditor>enquiries@realwire.com (RealWire)</managingEditor>
      <copyright>Copyright (c) 2013 Realwire Limited</copyright>
	  <ttl>60</ttl>
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         <title>Media alert &#8211; Online trust in BA crashes and burns on the back of Kardashian tweet</title>
		 <link>http://www.realwire.com/releases/Media-alert-Online-trust-in-BA-crashes-and-burns-on-the-back-of-Kardashian-tweet</link>
         <description><![CDATA[A new measure of the business impact of online sentiment, Satmetrix SparkScore&#8482;, launching today, has highlighted how a single tweet* from Kim Kardashian has knocked BA's social media reputation.www.spark-score.com - a free website that provides brands and the wider general public around the world, the ability to see social Net Promoter Score&#174; (NPS&#174;), i.e. SparkScore, on a weekly basis and compare it to best, worst and average scores across the industry. Within the airline industry,...

Source: RealWire]]></description>
         <pubDate>Thu, 14 Jun 2012 09:34:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Media-alert-Online-trust-in-BA-crashes-and-burns-on-the-back-of-Kardashian-tweet</guid>
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         <title>Satmetrix&#174; Launches SparkScore&#8482;: Disruptive Social Media Measurement Solution Connects Online Customer Brand Sentiment to Business Results for the First Time</title>
		 <link>http://www.realwire.com/releases/Satmetrix-Launches-SparkScore-Disruptive-Social-Media-Measurement-Solution-Connects-Online-Customer-Brand-Sentiment-to-Business-Results-for-the-First-Time</link>
         <description><![CDATA[The Net Promoter&#174; company releases first three industry SparkScore benchmarks and announces plans for integration into its customer experience management solutionsLondon - June 14, 2012 - Satmetrix&#174;, the Net Promoter&#174; Company, today announced the release of Satmetrix SparkScore&#8482;, www.spark-score.com, a free website that benchmarks brands' social media sentiment in select industries using Net Promoter, the widely-adopted customer loyalty metric and business practice that drives profitable growth. In addition, Satmetrix provided further details on future SparkScore...

Source: RealWire]]></description>
         <pubDate>Thu, 14 Jun 2012 09:05:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Satmetrix-Launches-SparkScore-Disruptive-Social-Media-Measurement-Solution-Connects-Online-Customer-Brand-Sentiment-to-Business-Results-for-the-First-Time</guid>
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         <title>Worldwide Study Shows Global Business Anti-Social in a Social Media Age</title>
		 <link>http://www.realwire.com/releases/Worldwide-Study-Shows-Global-Business-Anti-Social-in-a-Social-Media-Age</link>
         <description><![CDATA[Almost half of companies fail to track social mediaOver half of companies have no way to respond to customers on social mediaB2B desperately lagging behind B2C in social media adoption with 75% not measuring social mediaLondon, May 17, 2012 - New worldwide research published today by Satmetrix&#174;, the Net Promoter&#174; software company, highlights that the majority of organisations of all sizes across B2C and B2B are blind to the opportunities and threats of social media.Highlights...

Source: RealWire]]></description>
         <pubDate>Thu, 17 May 2012 08:00:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Worldwide-Study-Shows-Global-Business-Anti-Social-in-a-Social-Media-Age</guid>
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         <title>2012 European Net Promoter Conference approaches as iconic brands prepare to share best practices for delivering an excellent customer experience</title>
		 <link>http://www.realwire.com/releases/-2012-European-Net-Promoter-Conference-approaches-as-iconic-brands-prepare-to-share-best-practices-for-delivering-an-excellent-customer-experience</link>
         <description><![CDATA[Dell, Virgin Media, Nokia, ING and others showcase business improvements and insights from their Net Promoter programmesLondon - May 9, 2012 - Satmetrix, the Net Promoter&#174; Company and the leader in customer experience software, is proud to announce the schedule for its annual European Net Promoter Conference in London - 14-15 June 2012 at the Grange Tower Bridge Hotel. Pre-conference, Satmetrix is offering two courses: Social NPS workshop on new techniques for CEM programmes in...

Source: RealWire]]></description>
         <pubDate>Wed, 09 May 2012 09:00:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/-2012-European-Net-Promoter-Conference-approaches-as-iconic-brands-prepare-to-share-best-practices-for-delivering-an-excellent-customer-experience</guid>
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         <title>New Research Shows Businesses May Be Missing Out On The Business Benefits Of Customer Loyalty</title>
		 <link>http://www.realwire.com/releases/New-Research-Shows-Businesses-May-Be-Missing-Out-On-The-Business-Benefits-Of-Customer-Loyalty</link>
         <description><![CDATA[Small and midsize companies (SMBs) lagging behind large businesses in terms of customer experience management (CEM) initiativesBut 70 percent of large businesses either don't know/can't measure the ROI from customer experience management or the ROI is unprovenLondon, April 17, 2012 - New research published today by Satmetrix&#174;, the Net Promoter&#174; software company, highlights that organisations of all sizes may be missing out on the business benefits of a best practice approach to customer loyalty. In...

Source: RealWire]]></description>
         <pubDate>Tue, 17 Apr 2012 12:00:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/New-Research-Shows-Businesses-May-Be-Missing-Out-On-The-Business-Benefits-Of-Customer-Loyalty</guid>
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         <title>Satmetrix&#174; SparkScore&#8482; to Offer Groundbreaking Social Media Measurement Solution</title>
		 <link>http://www.realwire.com/releases/Satmetrix-SparkScore-to-Offer-Groundbreaking-Social-Media-Measurement-Solution</link>
         <description><![CDATA[Connects Online Sentiment to Business Results Using Net Promoter&#174;Solution marries methodology and approach of Net Promoter with social media sentiment classification and rigorous analytics technology to measure online conversations in a meaningful business contextLondon - Feb 3, 2012 - Satmetrix, the Net Promoter&#174; software company, today announced it will change the way businesses measure and use social media with the first-ever Net Promoter social media measurement solution, Satmetrix SparkScore&#8482;. The solution applies the same Net...

Source: RealWire]]></description>
         <pubDate>Fri, 03 Feb 2012 08:00:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Satmetrix-SparkScore-to-Offer-Groundbreaking-Social-Media-Measurement-Solution</guid>
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         <title>Satmetrix&#174; Adds Advanced Customer Experience Management Features for Businesses Using Net Promoter&#174; to Recover Detractors and Mobilise Promoters</title>
		 <link>http://www.realwire.com/releases/Satmetrix-Adds-Advanced-Customer-Experience-Management-Features-for-Businesses-Using-Net-Promoter-to-Recover-Detractors-and-Mobilise-Promoters</link>
         <description><![CDATA[Highlights include sophisticated Automated Comment Tagging and Categorisation as well as powerful Social Media Special Offer Sharing London, December 13, 2011 - Satmetrix&#174;, the Net Promoter&#174; software company, today announced state-of-the-art enhancements to its Net Promoter in the Cloud customer experience management software products. This latest and most feature-rich release yet empowers businesses to more effectively identify and recover detractors to reduce customer churn; easily mobilise promoters through social media with special offers and incentives...

Source: RealWire]]></description>
         <pubDate>Tue, 13 Dec 2011 15:14:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Satmetrix-Adds-Advanced-Customer-Experience-Management-Features-for-Businesses-Using-Net-Promoter-to-Recover-Detractors-and-Mobilise-Promoters</guid>
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         <title>Satmetrix Delivers Best-in-Class Customer Experience Management Software Within Reach of Every Business with NPS&#174; Go</title>
		 <link>http://www.realwire.com/releases/Satmetrix-Delivers-Best-in-Class-Customer-Experience-Management-Software-Within-Reach-of-Every-Business-with-NPS-Go</link>
         <description><![CDATA[Cloud-based subscription software enables small-to-medium-sized companies and departmental buyers to see benefits within weeksLondon - Dec 8, 2011 - Satmetrix, the Net Promoter&#174; software company, has brought its best practice customer experience technology within the reach of every business with the launch today of NPS&#174; Go! and NPS&#174; Go+, the latest additions to its Net Promoter in the Cloud software applications. Fast and powerful, the NPS Go product editions make it easy for businesses of...

Source: RealWire]]></description>
         <pubDate>Thu, 08 Dec 2011 11:45:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Satmetrix-Delivers-Best-in-Class-Customer-Experience-Management-Software-Within-Reach-of-Every-Business-with-NPS-Go</guid>
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         <title>Satmetrix unveils new software to fix UK&#8217;s switching epidemic</title>
		 <link>http://www.realwire.com/releases/Satmetrix-unveils-new-software-to-fix-UKs-switching-epidemic</link>
         <description><![CDATA[The Net Promoter&#174; software company launches Xperience 2.0 product suite to deliver customer experience management programmes that cut churn and improve revenue and profitabilityDelivers initial customer experience management programme implementations in as little as four weeksLondon - 23 September 2011 - Satmetrix, the Net Promoter software company, has announced the launch of an innovative new product suite that can be used by companies of all sizes to address the issues uncovered in the latest Satmetrix...

Source: RealWire]]></description>
         <pubDate>Fri, 23 Sep 2011 10:40:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Satmetrix-unveils-new-software-to-fix-UKs-switching-epidemic</guid>
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         <title>UK businesses are failing to listen to their customers as 10 million switch to the competition</title>
		 <link>http://www.realwire.com/releases/UK-businesses-are-failing-to-listen-to-their-customers-as-10-million-switch-to-the-competition</link>
         <description><![CDATA[Almost 10 million consumers switched in the previous six months because of a poor customer experienceSwitchers bad mouth suppliers four times more often than average consumersEnergy and insurance sectors at the bottom of the loyalty ladderLondon - 14 September 2011 - The latest Satmetrix research on customer churn published today shows that the switching epidemic continues unabated because suppliers have not listened to feedback from British consumers. In fact, the top three reasons for switching...

Source: RealWire]]></description>
         <pubDate>Wed, 14 Sep 2011 08:40:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/UK-businesses-are-failing-to-listen-to-their-customers-as-10-million-switch-to-the-competition</guid>
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         <title>Satmetrix raises $14M of funding</title>
		 <link>http://www.realwire.com/releases/Satmetrix-raises-14M-of-funding</link>
         <description><![CDATA[San Mateo, California and London, August 31, 2011 - Satmetrix, the Net Promoter&#174; Software company, announced today that it has secured $14M in new funding. The company is using the funding to develop its new Customer Experience Management (CEM) products and to expand its sales and marketing activities across the globe. For further information please contact David Cooper, COO &amp; CFO at david.cooper@satmetrix.comAbout SatmetrixSatmetrix is the leading provider of successful customer experience management programs and...

Source: RealWire]]></description>
         <pubDate>Wed, 31 Aug 2011 10:08:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Satmetrix-raises-14M-of-funding</guid>
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         <title>Leading global brands are set to present best practices in customer experience at the fifth annual European Net Promoter Conference</title>
		 <link>http://www.realwire.com/releases/Leading-global-brands-are-set-to-present-best-practices-in-customer-experience-at-the-fifth-annual-European-Net-Promoter-Conference</link>
         <description><![CDATA[American Express, Dell, ING, Philips, Eircom, Carl Zeiss, Virgin Media, Experian, Novartis, Metro Bank, Virgin Active, Olam and Vocalink to showcase how they use customer feedback to transform their business.London - June 01, 2011 - Satmetrix, the Net Promoter&#174; Company and the leader in customer experience programmes, is proud to announce that the final few tickets have just been released for its fifth annual European Net Promoter Conference in London - 16-17 June 2011 at...

Source: RealWire]]></description>
         <pubDate>Wed, 01 Jun 2011 12:04:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/Leading-global-brands-are-set-to-present-best-practices-in-customer-experience-at-the-fifth-annual-European-Net-Promoter-Conference</guid>
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         <title>ING-DiBa, O2, Sony, HUK-COBURG, und Apple geh&#246;ren zu den meist empfohlensten Marken im deutschen Markt</title>
		 <link>http://www.realwire.com/releases/ING-DiBa-O2-Sony-HUK-COBURG-und-Apple-gehoren-zu-den-meist-empfohlensten-Marken-im-deutschen-Markt</link>
         <description><![CDATA[Satmetrix ver&#246;ffentlicht seine allj&#228;hrlichen europ&#228;ischen B2C Benchmarkberichte 2011 und enth&#252;llt die Gewinner im Bereich Customer Experience/ Kundenbindung Die Berichte enthalten Customer Experience Ranglisten f&#252;r die Bereiche Bankwesen, KFZ-Versicherungen, Internetanbieter, Mobilfunkanbieter, Handy/ SmartPhonehersteller, Computer Hardware, TV-und DVD-Ger&#228;te und Energieanbieter in Deutschland, Frankreich und Gro&amp;beta;britannien.Zu den Unternehmen mit der h&#246;chsten Wertung geh&#246;ren ING-DiBa, O2 (Internet und Mobilefunkanbieter), Sony, HUK-COBURG, und Apple (Computer und Smart Phone)Die Gewinner des letzten Jahres haben auch in diesem Jahr weitgehend ihre Spitzenpositionen...

Source: RealWire]]></description>
         <pubDate>Fri, 20 May 2011 09:09:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/ING-DiBa-O2-Sony-HUK-COBURG-und-Apple-gehoren-zu-den-meist-empfohlensten-Marken-im-deutschen-Markt</guid>
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         <title>a MAIF, Virgin Mobile, Panasonic, Bouygues et Apple parmi les marques les plus recommand&#233;es, selon les consommateurs fran&#231;ais </title>
		 <link>http://www.realwire.com/releases/a-MAIF-Virgin-Mobile-Panasonic-Bouygues-et-Apple-parmi-les-marques-les-plus-recommandees-selon-les-consommateurs-franais-</link>
         <description><![CDATA[Satmetrix d&#233;voile les gagnants de la fid&#233;lit&#233; client d'apr&#232;s sa toute derni&#232;re enqu&#234;te europ&#233;enne Net Promoter&#174; 2011 Les rapports de l'enqu&#234;te Satmetrix Net Promoter mettent en &#233;vidence le classement des marques bas&#233; sur l'exp&#233;rience client, pour les services bancaires, l'assurance automobile, le mat&#233;riel informatique, les fournisseurs de services internet, les op&#233;rateurs de t&#233;l&#233;phonie mobile, les t&#233;l&#233;phones portables / smartphones, les t&#233;l&#233;viseurs / lecteurs DVD et les fournisseurs d'&#233;lectricit&#233;, en France, en Allemagne et au Royaume-Uni.Les...

Source: RealWire]]></description>
         <pubDate>Thu, 19 May 2011 08:41:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/a-MAIF-Virgin-Mobile-Panasonic-Bouygues-et-Apple-parmi-les-marques-les-plus-recommandees-selon-les-consommateurs-franais-</guid>
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         <title>First Direct, Samsung, Saga, Tesco Mobile, Churchill and Apple, among the most recommended brands according to UK consumers</title>
		 <link>http://www.realwire.com/releases/First-Direct-Samsung-Saga-Tesco-Mobile-Churchill-and-Apple-among-the-most-recommended-brands-according-to-UK-consumers</link>
         <description><![CDATA[Satmetrix unveils the customer loyalty winners in nine industries in its 2011 European Net Promoter&#174; BenchmarksReports highlight customer experience rankings for banking, car and home insurance, Internet service, mobile phone carriers, mobile phone handsets, computer hardware, televisions, and utilities across the UK, France and GermanyHighest scoring companies by sector in the UK include First Direct, Scottish &amp; Southern Energy, Saga, Churchill, Sky, Tesco Mobile, Apple (computers and mobile phones) and SamsungLast year's leaders widen the...

Source: RealWire]]></description>
         <pubDate>Tue, 17 May 2011 21:00:00 +0100</pubDate>
		 <guid isPermaLink="true">http://www.realwire.com/releases/First-Direct-Samsung-Saga-Tesco-Mobile-Churchill-and-Apple-among-the-most-recommended-brands-according-to-UK-consumers</guid>
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