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1st Touch In Touch With 15% Of The Market


Within two years of the launch of 1st Touch  the number of customers in the social housing market who use 1st Touch enterprise mobile workforce software to manage their field workforces, has risen to over 600,000 properties between them.  When compared to the total UK social housing market, which according to government figures has a total stock of approximately 4 million properties, it confirms that the company now has a 15% market share.

1st Touch solutions are now fully installed and delivering benefits to the social housing workforce. These include reductions in operating costs, improved efficiency, significantly faster response times and greater ease of use in both the back office and the field. In addition, as all 1st Touch systems comply with the most stringent industry and regulatory standards, the company’s customers know that they too are delivering the highest levels of best practice to both their operatives and their clients. 1st Touch’s social housing sector customers of note include: the Vale of Aylesbury Housing Trust, Powys Council, Coast and Country and Morrison plc.

To maintain this success and to win over even more new customers, 1st Touch has continuously invested in software development to, they claim, ensure that the software is ever more feature rich whilst maintaining its easy-to-use and widely respected interface.

Amongst the applications already developed for the Social Housing market are: Responsive Repairs, Voids, Gas Safety, Electric Safety, Estate Management, Supporting People and Clean Streets. Other modules are planned for release shortly and considerable development has gone into integration tools that make these modules widely accessible.

The integration tools that 1st Touch’s development team have delivered, allow seamless links with all the leading back office vendor solutions including scheduling, housing management, asset management, contractor management and more. This makes the 1st Touch vendor agnostic approach unique as they are not tied to any one particular back office solution.

In addition, all 1st Touch applications, together with the core enterprise mobile platform, allow customers to build their own applications. By this means, customers can tailor or modify solutions to their specific needs, greatly extending the original application without the need for bespoke development costs.

As Robert Dent CEO of 1st Touch noted: “With social housing organisations demonstrating their desire to move fully over to modern mobile systems and with new enquiries coming in to our offices daily, we are confident that 1st Touch will soon be in touch with an even great share of the market and establish itself as the undisputed market leader.”


Note To Editors: About 1st Touch (

1st Touch, based in Southampton, Hants, has enabled dozens of field workforce-based organisations to painlessly embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources.

Enterprise mobile technology enables organisations to completely transform existing paper-based working models into dynamic, flexible and efficient mobile working solutions.

1st Touch Mobile delivers three clear and unique benefits:
• Reduced costs to organisations because airtime is minimised and the system is always available – with or without airtime
• Flexibility through simple customer control over forms creation and amendment
• Integration to multiple back office and other enterprise software applications, so that data is entered only once.

The property services market is a key focus for 1st Touch, where best of breed mobile solutions can deliver fast tangible benefits to the business.

For further information, please contact:

Cherry Rance
07800 910420
0871 716 3060


Leigh Richards
The RIGHT Image PR & Marketing Group
07758 372527
0844 561 7586