Pioneer of Customer Interaction Management solutions continues to make impact on the CRM industry
London, UK – Oct. 26, 2006 – Talisma® Corporation (www.talisma.com) the market leader in enterprise Customer Interaction Management (CIM) solutions, today announced that it signed 61 new customers in the fiscal quarter ending September 30, 2006, which raises the company’s new customer count in 2006 to over 200 worldwide. Talisma also continued their momentum with year over year bookings growth of over 40%.
The new companies to join Talisma’s expanding customer list include Act II Jewelry LLC (Lia Sophia) , Centennial Wireless, Datacore, Dura Automotive, ICT Group, Mazda, Mobile 365, Scholastic, Inc., See’s Candies, Speakeasy, Sutherland Global Services, and the University of Notre Dame.
“There are a number of vendors saying that their product is the solution to every customer service issue that exists today, and many fall short of what they claim,” said David Kallman, IT Manager of See’s Candies. “Talisma is one company that can deliver on their promise. Talisma Knowledgebase has exemplified the necessary tools that will make our customer service reps more successful, and help us improve our overall company image.”
In the third quarter, Talisma continued its international growth by winning a contract with the German operation of Weleda AG, a world-wide provider of complimentary medicine, health foods and drinks, and cosmetics. In addition the company launched its second international Web site, localised in German (www.de.talisma.com).
Talisma also remained involved in the CIM Forum (www.cimforum.org), which saw its membership grow to more than 150 members since the consortium’s launch. The Forum held two best practice discussions during the month of August, one focused on email management, and the other on CIM analytics.
“The growing number of interactions conducted via multiple channels has created a greater demand for Talisma products,” said Dan Vetras, President & CEO of Talisma. “Our organisation continues to go the extra mile by providing exceptional customer service solutions to leading companies around the globe. We’re excited to see what we can accomplish in the fourth quarter of this year, as the first three have been tremendous.”
Talisma Corporation is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. Talisma’s solutions integrate the power of email, phone, chat, VoIP, and Web self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, Ford, HGTV, Intuit, University of Alabama, Microsoft, Pitney Bowes, Siemens, Sony, Sprint, and the US Department of State. For more information, visit www.talisma.com.