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Avaya Adds New Turnkey Communications as a Service Solutions for Cloud Service Providers

  • Avaya Collaboration Pod is now available in two new models specifically for Cloud Service Providers looking to deliver Communications-as-a-Service to their customers.
  • Enterprise model enhanced with advanced Customer Experience Management capabilities; all Collaboration Pods now support Avaya Fabric Connect for network simplicity and agility
  • Avaya Collaboration Pod to power new Unified Communications Cloud offers for CONNEX, ROI Networks and Integration Partners.

GUILDFORD, UK - Friday, May 9, 2014 - Avaya today announced new models and enhanced functionality for the Avaya Collaboration Pods, a portfolio of turnkey communications and collaboration solutions for both enterprises and Cloud Service Providers. Avaya is introducing two new Collaboration Pod models specifically for Cloud Service Providers, enabling them to offer Unified Communications-as-a-Service (UCaaS) and Contact Centre-as-a-Service (CCaaS) to end customers. Cloud Service Providers Connex and ROI Networks will be powering their new UCaaS offers for their customers using the Avaya Collaboration Pod.

For enterprises, Avaya has added advanced Customer Experience Management functionality to the Collaboration Pod, which now provides support for multichannel interactions through Avaya Elite Multichannel, self-service with Experience Portal and management through Avaya Call Management System, in addition to full Unified Communications capabilities.  All Collaboration Pod models have also been enhanced with Avaya Fabric Connect networking. Fabric Connect, a standards-based network virtualization technology, improves the network performance of real-time applications and provides simplified virtual machine mobility, greater agility and faster time to service via end point provisioning. 

Based on solutions from Avaya, EMC and VMware, the Avaya Collaboration Pods deliver virtualized applications, computing, storage, and networking with all administrative and provisioning functions consolidated in a single orchestration system. Avaya provides integrated support for all Collaboration Pod components, simplifying software upgrades and eliminating the need for support coverage from multiple vendors. Fully-integrated, tested and ready-to-deploy, Avaya Collaboration Pods can reduce the time to deploy virtualized real-time applications from months to weeks. 

Avaya Collaboration Pods are customized and pre-configured to the requirements of each customer and can be expanded as needs change. For Cloud Service Providers, the Collaboration Pods support multi-tenancy and multi-instance deployments. Avaya Collaboration Pods can offer a reduced Total Cost of Ownership over a five year period versus comparable do-it-yourself (DIY) and appliance-based approaches.

The new Avaya Collaboration Pods will be generally available in the third calendar quarter.

"The Avaya Collaboration Pod enables us to offer powerful unified communications and video solutions to our customers regardless of whether they are looking for premise-based or cloud- based or any permutation in between. The integrated full stack, ready-to-deploy solution provides us with a platform that is easier to manage, provision, support and troubleshoot."
-Jeff Hiebert, CEO, ROI Networks

"We understand that companies want to take advantage of advanced communications capabilities but may not have the resources or desire to manage the operation. The Connex Cloud, powered by the Avaya Collaboration Pod hosted at 151 Front Street in Toronto and at another location in Quebec in the future, enables us to offer our customers multiple delivery options as part of a managed service, including per user/per month, cloud-based UC service all with the same trusted Avaya brand."
 - Sayan Navaratna, CEO, Connex 

"The ability to turn up applications at breakneck speed in a way that reduces complexity and cost is a competitive differentiator to us and to our customers. We see the Avaya Collaboration Pod as a fundamentally unique path to achieve the technical and financial benefits of cloud based applications."
- David Raftery, vice president of Sales, Integration Partners 

Additional Resources

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centres, networking and related services to companies of all sizes around the world. For more information please visit

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

VMware, VMware vCenter and VMware View are registered trademarks and/or trademarks of VMware, Inc. in the United States and/or other jurisdictions. The use of the word "partner" or "partnership" does not imply a legal partnership relationship between VMware and any other company.

Media Contacts:
Rachel Bibby, Avaya
+44 (0)1483 309602                      

Deborah Nazareth, FleishmanHillard
+44 (0)20 7395 7165