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Avaya Reimagines the Possibilities of Communications with Zang


Zang delivers the first all-in-one cloud communication and applications-as-a-service platform that lets anyone build custom, communications-enabled apps

Guildford, UK: 10th MarchAvaya today unveiled Zang™, an innovative cloud communications platform and communication applications- as- a-service that revolutionises the way businesses can use communications to connect with their customers and employees.

With 79% of IT teams currently developing apps for customers, partners and employees[1], 100% cloud-based Zang offers easy to use drag and drop tools, pre-built applications and robust APIs that make it possible for anyone to leverage the best of the web to quickly build and deploy applications that communications-enable consumer or enterprise applications and services.

What’s unique and exciting about Zang?

  • Zang combines a communications platform-as-a service (cPaaS) with rapid app development, which allows quick and easy creation of infinitely customizable communication experiences.
  • Zang communication applications work standalone or can be embedded into other applications, providing ultimate flexibility.
  • Out-of-the-box applications like Zang’s persistent team collaboration solution scales from a few users to thousands that are secure and accessible from mobile and desktop devices.
  • Zang connects popular collaboration apps like Google Hangouts with business solutions like or SAP for a seamless user experience.
  • Zang comes with simple SDKs, sample apps and the ability to use other third-party communications apps, which speed adoption and value creation.

Click to Tweet: .@Avaya unveils Zang, Inc. at #EC16 @Zang_io

Smart apps built on Zang allow people to define how they want to work and connect. Zang enables easy “click-to-connect” communications with high quality video, chat, voice, SMS and document sharing from mobile, web or desktop environments. Unlike other solutions today that offer rudimentary APIs, Zang’s highly interoperable platform provides complete workflow automation and sophisticated application development capabilities. This means developers end-users can use Zang apps with other communications apps like Cisco Spark, Skype for Business, and Google Hangouts to enable every day work applications and customers’ favorite touch-points.

Zang is already proven with customers. Thousands of developers have been using Zang’s communications services, including TelTech Corporation, whose TapeACall app is currently the #4 top grossing app in the business category of the iTunes app store.

The Zang communications platform is now available in the U.S. Companies that want to add voice and SMS capabilities to their mobile and web applications and services can do so by signing up for Zang services at

“The confluence of cloud applications and marketplaces with the ubiquity and availability of mobile devices is driving a focus on communication as an escalation point from within other applications. Companies are looking to augment existing environments with open and extensible API-based apps that can syndicate a number of app services to quickly deliver mass scale for the user base."
-- Vanessa Thompson, research vice president, Collaboration & Communities, IDC

“We are truly excited to unveil Zang today in front of thousands at the Enterprise Connect event. With Zang, Avaya continues to change the way companies communicate with customers and employees. Zang helps connect the right people to the right information at the right time via the right communications media to drive better outcomes.”
-- Gary E. Barnett, SVP and GM, Avaya Engagement Solutions

“Similar to how WordPress made it easy to design a website, Zang enables anyone to build and deploy a communications app without needing technical expertise. For instance, with Zang’s drag-and-drop functionality, an office manager at the dentist can create a personalised mobile app for patients to automate reminders. The possibilities are limited only to the imaginations of end-users.”
-- Mohammad Nezarati, GM, Zang, Inc.

[1] Salesforce Research: 2016 State of IT Report

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About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit

About Zang, Inc.
As the industry’s first all-in-one cloud communications platform and applications-as-a-service, Zang makes it easy to add communications as a natural part of any app or browser experience. Zang helps developers to easily and quickly build in high quality communications instantly into their apps, allowing companies to dramatically enhance their communications experience internally and externally. With Zang, you can take advantage of the best of the web through the apps services and APIs available today at

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Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward-looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

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