Can We Manage the Future? The Changing Role of IT Service Management
29 May 2018 - Axios Systems, a global provider of IT Service Management (ITSM) and IT Operations Management (ITOM) solutions, is pleased to open the UK’s leading event for Service Desk and IT Support professionals, SITS18, in a special Breakfast Briefing.
From the 5-6th June at London’s Olympia, SITS18 is set to connect thousands of IT professionals and over 75 exhibitors over the free-to-attend two day event.
Kicking off the conference on Tuesday 5th June, Axios Systems will host a Breakfast Briefing featuring industry experts Stephen Mann (Principal Analyst and Content Director of ITSM Tools), David Wheable (VP and Principal Consultant of Forrester Research Group) and Andy Kettlety (Service Desk Manager of Somerset Council).
David will discuss the rapidly changing IT landscape and how technology is empowering both employees and customers, shaping how they interact with organisations now and in the future.
Key areas of discussion include:
- The rise of Artificial Intelligence and the adoption of a Shift Left strategy
- Why Customer Experience within service management matters more than ever
- How Big Data will influence service management delivery in the future
The session will then move onto an open panel discussion, concentrating on the changing role of ITSM and how to optimize customer experience within the service desk as well as what the future holds for the industry (Chatbots, DevOps, AI).
Exhibiting at Stand 240 on both days, Axios Systems will also be presenting the latest developments on its leading ITSM and ITOM solution, assyst.
Markos Symeonides, Executive Vice President at Axios Systems, said: “SITS is the biggest stage for ITSM and ITOM professionals to showcase the latest trends and developments in the industry. We are delighted to highlight the evolution of assyst and how it meets the growing demands of global customer base.
“Organisations are now able to adapt quickly in order to free up the resources for greater business benefits thanks to the advancements in tooling and automating the traditional ‘off-limits’ processes.”
To register for the Breakfast Briefing at SITS18, CLICK HERE https://www.servicedeskshow.com/breakfast-briefings/?utm_content=71193046&utm_medium=social&utm_source=linkedin
Visit the event website for more information: https://www.servicedeskshow.com/
To view Axios Systems’ other upcoming events, please visit: https://www.axiossystems.com/press-events
About Stephen Mann
Principal and Content Director at the ITSM-focused industry analyst firm ITSM.tools. An independent IT and IT service management marketing content creator, and a frequent blogger, writer, and presenter on the challenges and opportunities for IT service management professionals.
Stephen previously held positions in IT research and analysis at IT industry analyst firms Ovum, Forrester and the UK Post Office. In these influential roles, he has experience of IT service management consultancy, enterprise IT service desk and IT service management, IT asset management and product marketing for a SaaS IT service management technology vendor.
About David Wheable
David is a Vice President leading Forrester’s consulting practice in EMEA. His team provides consulting services to business and technology leaders, helping them utilise Forrester's proprietary research and expertise to develop customer-obsessed strategies that drive growth.
David specialises in helping clients create effective and efficient strategies for their Business Technology challenges including Business Technology/Information Technology strategy, Modern Application Development, Service Management, cloud services, workforce technology and Artificial Intelligence.
Prior to joining Forrester, David was the global lead of the HP Service Management Profession, HP Software Professional Services portfolio governance lead, and innovation lead. He has also led Professional Services teams implementing solutions across many clients. He started his career in advanced robotics research, creating software for fully autonomous mobile robots.
David holds a B.A. in Computing and Artificial Intelligence from the University of Sussex. He also holds a managers' certificate in service management (ITIL).
For further information, please contact:
Phone: 0131 220 4748
About Axios Systems
Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve their infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and its global client base, with a 100% focus on service management technologies.
Axios’ comprehensive, fit-for-purpose solution, assyst, is designed to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges.
assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios was the first vendor to achieve this within a single solution.
For more information, please visit our website at http://www.axiossystems.com