Malé, Maldives, 12th June 2018 - CommProve is today announcing an extension of its partnership with Dhiraagu, the leading digital service provider in the Maldives. CommProve’s next Generation Service Assurance Solution is going to provide Dhiraagu with a new way to assess the digital customer’s experience, support with QoS/QoE improvements and ultimately to enable them to ensure an excellent quality of their digital services.
Abdulla Firag, Director of Networks at Dhiraagu commented - “Our vision is to enrich lives through digital services and we are committed to provide innovative products and services to our customers. In providing these services, we want to ensure that our customers experience a superior quality of service. That is why we are strengthening our partnership and we are continuing to invest in CommProve’s customer experience monitoring solutions.”
Firag continued - “Dhiraagu have been working with CommProve since 2013 and have always worked closely with the team as we have continuously transformed our network. This latest expansion with CommProve will provide us with a market leading CEM/SQM solution for full end to end visibility across our network down to the RAN. This expansion is the result of a competitive benchmark which has proven the solutions offered by CommProve are both market leading and commercially viable.”
Darren Harding, VP Africa added - “The new CommProve deployment will extend the existing Radio and Core network monitoring to include trace file analysis across 2G/3G/4G technologies and the associated services/procedures such as CS Fall-back and Single Radio Voice Call Continuity (SRVCC) as part of VoLTE service. CommProve’s Next Generation Service Assurance Solution is going to provide to Dhiraagu a full suite of Analytics, focused on the latest digital services and applications as well as an End-to-End realtime root cause analysis which will reduce the OPEX and MTTR in the landscape of Dhiraagu’s distributed network across the Maldivian islands providing significant operational savings.”
CommProve solutions monitor more than 330 million subscribers in real time, 24x7, across four continents. CommProve is already a recognized leading manufacturer of Network Monitoring Solutions and is delivering the promise of Big Data by offering a set of off-the-shelf Analytics and Business Assurance applications.
Under the umbrella of Business Assurance and CommProve Network Monitoring, applications are completed by a state of the art real-time Analytics Engine. CommProve vision to create this new solution is driven to steer the OPEX & CAPEX investment decisions and make a substantial positive impact on the Network Operators bottom line.
Headquartered in Ireland, and privately held since it was founded in 1996, CommProve customers include Telecom Italia, Safaricom, Telecom Personal, Cell C, TIM Brazil, Dhiraagu, Salt and Ericsson. For additional information please visit www.commprove.com.
Dhiraagu is the leading and the largest provider of telecom and digital services in the Maldives offering a comprehensive range of mobile, internet, data, fixed line and TV services throughout the Maldives. Dhiraagu provides 100% mobile coverage, which includes all of the country's 199 inhabited islands, all resort islands and all major industrial islands. Dhiraagu has linked the Maldives from North to South through a 1,253 km long fiber optic submarine cable network which supports the nation's largest 3G, 4G LTE and fixed broadband network. Dhiraagu provides 3G/4G broadband services to all inhabited islands across the Maldives.