20% increase in productivity and throughput from the software
No ‘click through’ charges reduce total cost of ownership and results in ROI within a year
A common platform with centralised control improves efficiency and ensures economies scale
London June 20, 2011 – Kodak (NYSE:EK) today announced that TechTrek, a global document management services company, has installed its Capture Pro Network Edition software to standardise image capture throughout the business and put in place a common platform to underpin operations as it acquires companies internationally.
Supplied by Kodak partner, Scansation, TechTrek selected server-based Capture Pro Network Edition Software as it required a high quality, feature-rich, cost effective imaging solution – with no click charges – which would support scanning equipment from multiple hardware vendors and allow centralised control and easy management.
TechTrek offers data hosting, conversion, migration and capture services for enterprise customers, and is the European arm of docHarbor, the largest multi-tenanted document repository in the world which hosts around 50 billion images. The company employs 250 staff and has revenues of $20 million with the majority of work involving processing commercial paperwork such as invoices, credit notes, pay slips and proof of delivery notices.
With secure private cloud, Software as a Service solutions available to its customers, TechTrek scans 2 to 3 million images per month in Europe and needed a software solution which was scalable and flexible enough to cope with the peaks and troughs of demand.
Rob Allen, TechTrek’s head of professional services & operations, explains, “Scanning is a lumpy batch business. Capture Pro licences are sold on a concurrent user basis which is fundamentally important to us. It means we can ‘load balance’ between sites moving them around on a daily basis. So, if we get a big job in France we can use all the licences there, and then shift them throughout the day or a night to Italy or the UK to cater for other projects.”
The installation of Kodak Capture Pro Network Edition software means that TechTrek has standardised on one solution for the business moving away from using various capture products from different vendors – some of which are out-of-date in terms of features - to minimise maintenance, support and training costs, and therefore realise economies of scale. The adoption of a common platform for the company is key as the business expects to expand in the next two years through acquisition.
Allen says, “Scalability is a key driver. We needed software which could be run on a multi-location basis and cater for the fast integration of different size businesses irrespective of whether they are small or production level bureaus. The Network Edition version of Capture Pro is ideal to do this.”
Support for scanners from various manufacturers was also important to TechTrek as it operates a mixed environment and has equipment from not only Kodak, but Canon, Fujitsu and Böwe Bell + Howell. Allen says. “There’s tight integration with them all and the software actually drives all the scanners very quickly, such that operators have commented that old machines have been given a new lease of life.”
Features such as rescanning during a batch have been particularly helpful to TechTrek so that issues can be addressed immediately, with the company estimating – even using its existing scanner fleet - a 20% increase in productivity and throughput.
Intuitive to use, Kodak Capture Pro Network Edition has been easy to set up and has even surprised Tech Trek staff who say its OCR features are better than competitive products it has used in the past.
The software runs on a server in Tech Trek’s UK datacentre with all staff accessing it through a web browser. A service and support contract purchased means the latest software version is always available, with technical support provided by specialists at Kodak.
Sid Sutherland, Scansation’s managing director, says, “Given it is server-based, Capture Pro Network Edition’s centralised management is a big plus for TechTrek and was why it was presented as a solution to them. It means administrators can fix the settings for specific jobs so that local operators can’t fiddle with them and effect quality.”
Quality is key as Tech Trek’s service level agreements are typically set to ensure 99.95% accuracy in terms of what is delivered to clients, defined as the number of images viewed with the right metadata and which meet customers’ specific requirements.
Allen concludes, “The nature of our business is such that at an operator level, there’s regular staff churn. With the new Capture Pro solution, quality levels are now up compared to the situation before, with Kodak very much playing a key part in enabling us to meet our tight quality targets.”
Colin Labrum, Kodak’s Northern Cluster software sales manager, says, “With immediate performance benefits and rapid ROI, Capture Pro is the perfect fit for all scanning operations alike. Along with industry leading productivity, comes support for more than 160 scanners from all the main manufacturers, direct output to over 40 back end systems along with ability to customise and create new ones. This makes a compelling business case for BPO and service bureau organisations where the flexibility to meet their customer needs is paramount.”
With centralised batch reporting, administration and setup the new Capture Pro Network Edition makes delivery, deployment, operation and compliance a breeze.
- Ends -
About Kodak
As the world's foremost imaging innovator, Kodak helps consumers, businesses, and creative professionals unleash the power of pictures and printing to enrich their lives.
To learn more, visit www.kodak.com and follow our blogs and more at www.kodak.com/go/followus.
More than 75 million people worldwide manage, share and create photo gifts online at KODAK Gallery - join today at www.kodakgallery.com
Kodak’s Document Imaging business enables customers to capture and use valuable information from electronic and paper documents. Our document imaging solutions include award-winning scanners and capture software, and industry-leading service and support. From small offices to global operations, Kodak has the right solution to feed your business the information it needs.
More information about KODAK Document Imaging Scanners, Capture Software and Services is available at www.kodak.com/go/di
About TechTrek
TechTrek is a leading global solutions provider in Data and Document Management. Using its secure data centres and offshore services TechTrek is able to deliver to its clients highly efficient business process solutions including Digital Archiving, E-Billing, Accounts Payable and other workflow based processes all delivered in a SaaS format. More information about our complete portfolio of cost saving services is available at www.techtrekuk.com
Contacts:
Tom Herbst PR Limited
Tom Herbst
Director
Tel: +44 (0)207 274 9937
Mob: +44 (0)7768 145571
Email: tom@tomherbstpr.co.uk
Kodak UK Limited
Colin Labrum
Software Sales Manager (Northern Cluster)
Mob: +44(0)7710 377425
Email: colin.labrum@kodak.com
TechTrek Ltd
Rob Allen
Head of professional services & operations
Tel: +44 1732 841307
Email: rob.allen@techtrekuk.com
Scansation Limited
Sid Sutherland
Managing Director
Tel: +44 845 643 2290
Mobile: +44 7730 620491
Email: SidS@Scansation.com