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Elemis focus on personalized customer experiences to differentiate online


Skincare brand see personalization drive 7.02% uplift in RPV with just one experience

[LONDON - 7 NOVEMBER 2018] - Elemis, the number one luxury British skincare brand, have renewed their partnership with Qubit and continue to make the customer experience through personalization a top priority for future growth. They have been working with Qubit since 2016 to bring data-driven customer experiences to their onsite visitors - powering the purchase journey for both new and returning customers.

Qubit logo
Qubit logo

”With Qubit’s technology, we can use the insights we glean from our customer behavior and deploy industry best-practice personalizations in one, easy-to-use, platform,” said Victoria Hughes, Marketing Director, UK & Europe of Elemis.

The Qubit technology has enabled Elemis to start exploring how key visitor segments are behaving, as well as how visitors move across segments based on their interactions and purchases. Among the successful experiences the company has launched, they now highlight and display the comments from 5* reviews embedded under product images. This has driven a 7.02% uplift in revenue per visitor (RPV). Another example of an experience driving uplift in RPV is a search functionality nudge. The message, ‘Can’t find what you’re looking for?’ is shown over the search button to help visitors find the right product for them.

“Elemis is a great example of an industry-leading brand embracing the power of personalization,” said Graham Cooke, CEO of Qubit. “Customer expectations are increasing, and they are demanding more from the brands they love. As beauty is so personal, beauty companies are in a unique position to leverage the power of customer data and build for their visitors. Elemis is constantly thinking about ways to differentiate through personalization and it’s incredibly exciting to see and be part of.”


About Qubit
Qubit is the leader in delivering highly persuasive personalization at scale. In 2018, the company was named a ‘Top Rated A/B Testing & Personalization Tool’ by TrustRadius. Leading brands in retail, travel and eGaming work with Qubit to transform the way they understand and influence their customers. Companies like NET-A-PORTER, Topshop, Emirates, Ubisoft, Thomas Cook, and Ladbrokes Coral are using the Qubit personalization platform to increase revenue, build loyalty and significantly improve their marketing efficiency. Every week Qubit is used to personalize approximately $600 million in online sales. Headquartered in London, the company has offices across Europe and the U.S.

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Contact - George Barker, Communications -