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Fujitsu positioned as a ‘Leader’ in Desktop and Help Desk Outsourcing


Latest Magic Quadrants for Europe recognise Fujitsu in key strategic markets

London, 2 September 2010 - Fujitsu today announced it has been positioned by Gartner, Inc. in the “leaders” quadrant of two Magic Quadrant reports: Help Desk Outsourcing, Europe[1], and Desktop Outsourcing, Europe[2]. The reports were published in July 2010 and are “evaluations based on completeness of vision and ability to execute”. Gartner defines ‘leaders’ as “[those who] are performing skillfully. They have a clear vision of the market's direction and are developing competencies to maintain their leadership position. They shape the market, rather than follow it.”

The reports come in a year which has already proven to be a strong one for Fujitsu in these sectors.  In February Fujitsu was selected by the largest UK Government Department for a c.140,000 desktop outsourcing project – the single biggest desktop and thin client outsource deal in the UK.  

Both reports reflect Fujitsu’s European scale and breadth of capability, as well as highlight the importance of standardising and industrialising the way Fujitsu designs and delivers services - leveraging its investments in Sense and Respond and TRIOLE methodologies.

Desktop Outsourcing
Fujitsu has gained a strong foothold in many European countries through the acquisition of the Siemens share of Fujitsu Siemens Computers. Fujitsu places great importance on the industrialisation of service offerings, standardising and virtualising its solutions and the continued investment in green desktop offerings such as the Zero Client.

Help Desk Outsourcing
Fujitsu has grown its revenues in challenging conditions while expanding the share of its business in the private sector. Furthermore, Fujitsu has maintained a strong focus on lean, proactive, and standardised help desk services and exploited its global delivery for remote infrastructure services. Finally, Fujitsu has recognised the need for consolidation and standardisation of its help desk services through lean and TRIOLE for Services enabling components of help desk services which are inter-changeable and assembled to address client-specific needs.

Richard Christou, corporate senior executive VP & president global business group Fujitsu, commented “We believe Fujitsu’s placement in the leaders quadrant of these Analyst reports confirms Fujitsu is a significant player in outsourced desktop and help desk service. We consider Gartner’s assessment reflective of Fujitsu’s solid track record in delivering Desktop and Help Desk services across Europe and also our vision and strategies for these two key offerings.”

Within Europe Fujitsu is currently responsible for the management of more than 6.5 million desktop and mobile devices through its helpdesk and desktop outsourcing offerings. Fujitsu’s help desk and desktop management services incorporate “Sense and Respond®” methodology. Sense and Respond is designed to improve the end-user experience whilst addressing key expectations, such as pro-activity, automation and call reduction.

Clients benefiting from these services from Fujitsu include: Allianz, Electrolux and Amsterdam’s Schiphol Airport. Fujitsu’s current global capabilities include Lisbon, Johannesburg, Tallinn in Estonia, Kuala Lumpur, Lodz in Poland and Costa Rica.

- ENDS –

About Fujitsu
Fujitsu is a leading provider of ICT-based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$50 billion) for the fiscal year ended March 31, 2010. For more information, please see:

Fujitsu UK and Ireland is a leading IT systems, services and products company employing 11,500 people with an annual revenue of £2 billion.  Its business is in enabling its customers to realise their objectives by exploiting information technology through its integrated product and service portfolio. This includes consulting, applications, systems integration, managed services and products for customers in the private and public sectors including retail, financial services, telecoms, government, defence and consumer sectors. For more information, please see:

About the Magic Quadrant
The Magic Quadrants are copyrighted July 2010 by Gartner, Inc. and are reused with permission. A Magic Quadrant is a graphical representation of a marketplace in terms of “ability to execute” and “completeness of vision” at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] Gartner, Inc. "Magic Quadrant for Help Desk Outsourcing, Europe” by Gianluca Tramacere, Claudio Da Rold, Frank Ridder, 27 July 2010
[2] Gartner, Inc. "Magic Quadrant for Desktop Outsourcing, Europe" by Frank Ridder, Gianluca Tramacere, Claudio Da Rold, 20 July 2010

For further information contact:
Stephen Smith        
Harvard PR             
Tel: + 44 (0) 207 861 2835          
Email :                        

Graham Goulden
Fujitsu UK and Ireland
Tel: + 44 (0) 843 354 9568