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Majority of UK Oracle E-Business Suite users are running old systems, research reveals


Premier support to EBS R12.1 and all earlier versions is being cut off from December 2021.

London. November 9th, 2020: A study conducted by the UK’s leading independent Oracle managed service provider, Claremont, has revealed that the majority of UK businesses using Oracle E-Business Suite (EBS) are running on old versions of the business critical ERP system.

The Oracle E-Business Managed Services Survey 2020
The Oracle E-Business Managed Services Survey 2020

Of the 154 IT professionals polled, almost two-thirds (64%) revealed they are running on an earlier version that the current R12.2. With Oracle cutting off premier support to EBS12.1 in December 2021, this leaves these businesses facing potential legislative and security issues if they fail to upgrade prior to the deadline. More than half (58%) of the businesses polled claimed they did intend on making the upgrade to R12.2.

“Businesses intent on upgrading to EBS R12.2 face a race against the clock in order to get it done in time. There is now just 14 months until the deadline, and while that may seem like a long time, given that the survey indicates almost two-thirds of businesses are currently looking to upgrade, there is likely to be resource scarcity in the marketplace. With upgrades taking 6-12 months to complete, vendor selections to be made and business cases to be raised, now is the time to act,” said Mark Vivian, CEO at Claremont.

The study also revealed that the majority of EBS users are currently hosting EBS on physical servers. Over two-thirds (69%) said they were still using physical servers, compared to just 31% hosting EBS on a cloud platform. Three-fifths (60%) of businesses claimed they had no intention of migrating to the cloud, while 26% said they were planning a migration, and just 14% said their migration was underway.

The survey also revealed the reasons why those businesses using cloud platforms to host EBS had chosen their cloud provider. More than half (53%) of businesses cited price as the main reason they had chosen their cloud provider, while 40% cited greater agility and flexibility, and just over a third (36%) cited better support from the cloud vendor.

Mark Vivian added: “It’s surprising to see that so many businesses are still running Oracle E-Business on physical servers. Moving to cloud infrastructure means a shift towards greater agility, crucial for organisations to survive and thrive in response to the accelerating pace of change in today’s marketplace.”

For more information about upgrading or hosting EBS visit:

Founded in 2004, Claremont is a leading independent UK Oracle Managed Services Provider. Claremont forges long-term relationships with customers, collaborating with them to maximise their investment in Oracle technology and use it to achieve tangible business outcomes. With offices in Newcastle-upon-Tyne and Guildford and an established distributed home-working model, the team serves many leading public and private sector organisations in the UK and Europe. Claremont is an Oracle Partner, shortlisted by Oracle as EMEA E-Business Partner of the Year 2020 and has won multiple UKOUG Partner of the Year Awards in each of the last four years. Claremont is also a certified ISO27001 organisation, giving customers peace of mind on their information security requirements and was added to the G-Cloud Digital Marketplace in September 2020, providing the public sector access to our services.

The company has held the Investors in People Gold award continuously since 2011, recognising the businesses’ ongoing commitment to the personal development of their people.

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