London October 18, 2010 – Kodak (NYSE:EK) today announced that it has appointed Mark Pickering as key account manager, service sales, UK and Ireland.
A broad ranging role, Mark will be responsible for developing Kodak’s multi-vendor service and support business targeting new OEMs, value added resellers (VARs) and other relevant organisations to create new opportunities for Kodak.
Having worked for over 10 years in service and support roles for Anacomp Limited and Sony UK Limited, Mark Pickering has extensive international strategic account development and sales expertise.
With over 120 Kodak employed engineers in the UK alone, and 3,000 professionals in total worldwide, Kodak’s service and support business has traditionally focused on providing ‘break-fix’ services to print, scanner, imaging, and tape and disc storage vendors.
In addition, Kodak also works with various partners who provide access to training, technology and spare parts so that service and support solutions can be provided to enterprise customers using UNIX and Intel-based servers, and select storage devices from manufacturers including EMC and Hitachi Data Systems.
David Brown, Kodak’s EAMER business services director, explains, “The ‘break-fix’ world is highly competitive, commoditised and price sensitive. With all the know-how and capability that Kodak possesses, Mark will be tasked with working with the channel and key accounts to sell our current service portfolio - which is extensive - while creating new opportunities to develop the business and enhance growth.”
Commenting on his role, Mark Pickering says, “People often forget quite how big Kodak’s service organisation is – there’s a huge team supporting partners and end-user customers day-to-day. My appointment demonstrates that Kodak is taking its multi vendor services business extremely seriously by employing some one specifically to drive this forward.”
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