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Merrill Corporation secures Axios North America Project of the Year with DevOps Initiatives


Washington D.C., USA – February 20, 2018: Axios Systems, one of the world’s leading providers of “fit-for-purpose” IT Service Management (ITSM) and IT Operations Management (ITOM) solutions, is delighted to present its Project of the Year award to Merrill Corporation, an Information Technology and Services Organization.

Headquartered in St. Paul, Minnesota, Merrill Corporation employs thousands of personnel in 34 global locations. With over 50 years of experience, Merrill aims to successfully help organizations secure sharing of sensitive content, distribute critical financial and regulatory disclosures and create customized and compliant communications.

An Axios Systems’ customer for over five years, Merrill Corporation secured the 2017 Project of the Year award following its successful deployment of a DevOps initiative, a software engineering culture and practice that aims to unify software development and operation.

The DevOps initiative focused around an overhaul of Merrill’s Change Management process. Through assyst, the leading software solution from Axios, updates are now fully automated throughout the entire release lifecycle, with the option for daily updates with rapid release. The assystREST has also enabled Merrill to create processes for opening and closing Changes without any user interaction.

Dwayne Dawson, Service Desk and ITSM Manager at Merrill Corporation said: “Merrill Corporation has already capitalized on numerous benefits of the DevOps initiative, including having the ability to pull vital Change details from assyst immediately for audit purposes. Through the assystREST, we have also been able to streamline tickets and data entry into assyst with no user interaction, allowing our support team to focus on other initiatives.”

Markos Symeonides, Regional CEO at Axios Systems said: “Axios Systems is delighted to award Merrill Corporation with the 2017 Project of the Year accolade. Its DevOps initiative is a prime example of the success that can be achieved with our comprehensive solution, assyst. We look forward to continuing to support Merrill in its innovation for many years to come.”

For further information, please contact:
Axios Systems
Stephen Brunsdon
Phone: +44(131) 220 4748


About Merrill Corporation
Merrill Corporation provides technology-enabled platforms for secure content sharing, regulated communications and disclosure services. Clients trust Merrill’s innovative applications and deep subject expertise to successfully navigate the secure sharing of their most sensitive content, perfect and distribute critical financial and regulatory disclosures, and create customized communications across stakeholders. With more than 3,000 people in 34 locations worldwide, clients turn to Merrill when their need to manage complex content intersects with the need to collaborate securely around the globe.

About Axios Systems
Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve their infrastructure operations, but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and its global client base, with a 100% focus on service management technologies.

Axios’ comprehensive, fit-for-purpose solution, assyst, is designed to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges.

assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios was the first vendor to achieve this within a single solution.

For more information, please visit our website at