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NHS Digital partners with Egress to support the UK's secure healthcare communications network

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NHS Digital switches supplier to Egress to improve user experience and email security in NHSmail.

Wednesday 11th March 2020 – London, UK – Egress, the leading provider of human layer email security, has today announced that its Egress Protect solution will be integrated into NHSmail to offer enhanced protection and improve user experience. NHSmail is used by up to 1.5m healthcare staff daily and is the largest closed secure email network in the UK. Today’s announcement comes as part of NHS Digital’s commitment to use innovative technology to transform the UK healthcare landscape.

Effective communication is an integral part of the NHS, and Egress’ email encryption technology has a significant footprint in UK Government.

NHSmail is a secure email service, approved by the Department of Health and Social Care, for sharing sensitive information. NHSmail has a function for sending sensitive emails which are encrypted, to non-secure email addresses.

Egress Protect improves healthcare practitioners’ experience by enabling them to use NHSmail to send encrypted emails to unsecure domains, including patients and other areas of the health and care system, as well as offering automatic decryption for inbound email. This allows those recipients of NHSmail emails that are encrypted using Egress Protect to read and reply free of charge via an easy-to-use online portal or using Egress’ free app for Outlook integration.

Consequently, secure email communication is available free of charge and in a simple and accessible way, to everyone who needs it. Egress Protect is already used by many local government organisations and major private healthcare providers in the UK and will streamline communications between these organisations and the NHS. Following an initial pilot phase, Egress is now the new provider for sending sensitive emails from NHSmail accounts encrypted to external email accounts.

Chris Parsons at NHS Digital said: “NHSmail is already a safe, secure email system, used by almost 1.5 million health and care professionals enabling them to send sensitive information and deliver effective care. The partnership with Egress will continue to build on this, delivering an effective user experience, supporting security and compliance with GDPR with detailed auditing and reporting.”

“We are delighted to be working with NHS Digital to improve the NHSmail experience for healthcare practitioners and patients throughout the UK,” commented Egress CEO Tony Pepper. “Modern and efficient healthcare requires an accessible and secure communication network built on the best data security and IT architecture available. At Egress, we deliver innovative email security solutions, that makes it easy for users to protect data and meet compliance requirements, and then quite simply, get on with their day-to-day work. We look forward to an ongoing relationship with NHS Digital, supporting them in the delivery of this critical communication network.”

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About Egress
Egress provides human layer security – helping users receive, manage and share sensitive data to meet compliance requirements and drive business productivity. Using contextual machine learning, Egress ensures information is protected relative to the risk of a data breach and reduces user friction to ensure smooth adoption.

Trusted by enterprise organisations and governments around the globe, Egress’ award-winning platform makes sure emails and files are delivered to the correct recipient, encrypts and protects sensitive data, and provides compliance auditing and reporting.

Egress is headquartered in London, with regional offices in the UK, the US, Canada and the Netherlands.

About NHS Digital
NHS Digital is the national information and technology partner of the health and care system. Our team of information analysis, technology and project management experts create, deliver and manage the crucial digital systems, services, products and standards upon which health and care professionals depend. During the 2018/19 financial year, NHS Digital published 275 statistical reports. Our vision is to harness the power of information and technology to make health and care better.