Möglingen / London - 12 May 2015. USU AG is presenting innovative solutions for optimising IT service desk processes and costs at Stand 203 at the IT Service Management Show 2015 (SITS) from 3-4 June in London. The focus will be on the new knowledge-based self-service system, USU Smart Link, that pools all services and information for end users in a single channel. Not least, the results of a case study "The Self-Service Channel for Providing Information from IT" were taken into account in developing USU Smart Link. As part of the study, 40 IT organisations were asked about their objectives, current successes and future initiatives. Anyone interested can pick up a free copy at the stand.
Intelligent assistance systems automate the processes for obtaining and distributing information, while new forms of communication such as chats and news optimize the dialogue. That not only slashes the cost and work required in handling tickets at the IT service desk, but also ensures high user satisfaction. The costs of purchasing the software are usually recouped within 6-12 months. The application flexibly complements all common IT service management (ITSM) systems and is simple to integrate.
Other core USU products focus on key challenges service desks now face: The widely established solution database USU KnowledgeCenter enables rapid access to up-to-date, quality-assured IT solution knowledge. It ensures a higher first call resolution rate and minimises ticket processing times or the time required to train new personnel, for example. USU offers the integrated ticketing system Valuemation for service requests involving tickets that require a lot of effort and have to be handled in a transparent manner. The product line supports all operational IT service processes and so complements USU's ITIL-compliant portfolio for IT service management. Volkswagen, O2, Allianz, Nestle, Audi, IAV, Jungheinrich and many other companies leverage USU's technology and expertise in this field.
USU AG. The Knowledge Business Company.
Founded in 1977, USU offers analyses, consulting, software solutions and services for achieving comprehensive integration of knowledge and experience into business workflows and applications within organizations. Market leaders from every sector of the international economy create transparency with USU applications, while also becoming more competitive, cutting costs and reducing their risks. With its three business areas, USU AG is Europe's largest provider of IT and knowledge management solutions.
USU's Business Service Management division supports companies with an extensive, ITIL®-compliant portfolio for strategic and operational business service management (BSM) and IT service management (ITSM). With it, our customers can obtain a comprehensive overview of their IT processes and IT infrastructure, allowing them to transparently plan, allocate and actively manage their IT services.
With the aid of consulting services and software solutions from the USU Knowledge Solutions division, customers can activate and leverage all the knowledge resources within their organizations. The focus is on intelligent knowledge bases for a wide range of different service areas. As a result, for example, call and IT service centers efficiently provide accurate, individualized answers to over 30 million inquiries per year.
At the USU Business Solutions division, USU experts can combine user-requested features, sector-specific knowledge and technological expertise to create individual, customized solutions. Our core competencies also include process and system integration based on service-oriented architecture (SOA) as well as deployment of knowledge and employee portals, from initial planning to ultimate placement in service.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: www.usu.de
USU Software AG
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 / 48 67 440
Fax: +49 (0) 71 41 / 48 67 909
USU Software AG
Tel.: +49 (0) 71 41 - 48 67 351
Fax: +49 (0) 71 41 - 48 67 108