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Press Release

NewVoiceMedia announced as finalist for best customer service product in 2017 SaaS Awards

LONDON, 3 August 2017NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that its ContactWorld platform is a finalist in the 2017 SaaS Awards Programme in the SaaS Product for Customer Services / CRM category.

With awards for excellence and innovation in SaaS, the programme is now in its second year of recognising and celebrating innovation in software and accepts entries worldwide.

“Software as a service is the new software standard”, said Larry Johnson, SaaS Awards organiser. “The global competition is incredibly fierce, with disruptive technologies shaking up the marketplace – and the dust is far from settled. In our second year promoting SaaS, we have seen a huge variety of submissions from the US and outside North America – comprising organisations of all sizes from large, blue-chip organisations to agile, niche-filling start-ups. As ever, all entrants were incredibly strong this year, and to make the shortlist is itself a huge honour”.

NewVoiceMedia’s ContactWorld is an intelligent, multi-tenant global cloud contact centre and inside sales platform that joins up all communications channels, and plugs straight into an organisation’s CRM platform for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, ContactWorld ensures complete flexibility, scalability and reliability.

“We are delighted to be named as a finalist in the SaaS Awards”, said Scott Sampson, Chief Revenue Officer of NewVoiceMedia. “Our global pure cloud contact centre and inside sales platform is elevating the customer experience and boosting business results for organisations worldwide. Being shortlisted for these awards underscores our commitment to helping our global customer base transform their customer service by ensuring every interaction is unique and personalised. We look forward to hearing what the judges have to say”.

Final SaaS Awards winners will be announced on 29th August. More than 300 organisations entered, with international entries coming from North America, Canada, Australia, UK, Europe and the Middle East. To view the full shortlist, please visit:

For more information about NewVoiceMedia, visit

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About NewVoiceMedia
NewVoiceMedia’s cloud contact centre and inside sales platform delivers more successful conversations.

The leading vendor's award-winning customer contact platform helps organisations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

NewVoiceMedia's 650+ customers include MobileIron, Lumesse, Vax, JustGiving and Canadian Cancer Society. For more information, visit or follow NewVoiceMedia on Twitter @NewVoiceMedia.

About the SaaS Awards
The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. The SaaS Awards focuses on recognising excellence and innovation in software solutions.

The Cloud Awards is an international programme which has been recognising and honouring industry leaders, innovators and organisational transformation in cloud computing since 2011. The awards are open to large, small, established and start-up organisations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the cloud as we move into 2018 and beyond. Categories include the Software as a Service award, Most Promising Start-Up, and “Best in Mobile” Cloud Solution.

NewVoiceMedia PR contact
Nicola Brookes
Tel: +44 (0)7500 006 458