Navigation MenuRealWire Limited

Delivering Relevance, Releasing Influence

Tweet Facebook LinkedIn
Press Release

Reliability, Security and Scalability Most Important For Hosting Users


Research by UK firm CWCS Managed Hosting reveals attitudes to purchasing hosting solutions

4th October 2013 – Research into the UK hosting market by CWCS Managed Hosting ( has revealed that around half of senior IT decision makers consider reliability and uptime as the most important aspect of a hosted solution. Perhaps surprisingly, the cost of hosting was one of the least important considerations, lagging behind security and scalability.

The independent survey, carried out on behalf of CWCS in order to further understand the buying decisions of the UK’s IT professionals when they purchase hosted services, brought up some interesting results.

“We’re a hosting provider that prides itself on great reliability and uptime. This research confirms that purchasers and users consider these factors extremely important,” said Karl Mendez, CEO at CWCS Managed Hosting.

“However, I think it is also the case that reliability is now taken for granted, rather than something actively sought out. That’s why nearly 50% of people who responded to the survey actually rated other factors, such as security and reliability, as most important.”

“This is certainly food for thought for many hosting providers. It’s also why CWCS has always focussed on delivering comprehensive hosting solutions that are reliable, secure, flexible, and above all set up to meet the genuine business needs of our customers.” continued Mendez.

Security and scalability came second and third, respectively, in the survey. This shows that, with hosted services still seen as a relatively recent option for companies looking to supplement their in-house infrastructure and data storage solutions, the need for a system that can offer a protected environment that can grow (or reduce) as the business needs it to is high on the procurement wish-list of many companies.

“We feel that this survey provides useful insight in to what is important to companies as they choose their hosting provider. I’m pleased to say it confirms that CWCS has, on the whole, been getting it right and why we’re a growing business” continued Mendez. “UK hosting, security and scalability all featured strongly, which are key areas of focus for us.”

In addition, the survey revealed that the majority of purchasers would prefer the data centres they use to be located in the UK. Just over a quarter stated, however, that they have no preference for the location of their hosted data.

CWCS carried out an independent survey of IT decision makers at over 100 mid sized firms in the UK, to understand their attitudes to hosted services.


Notes to Editors
CWCS Managed Hosting surveyed over 100 senior IT decision makers in the UK about their attitudes to hosted services. As part of this research, the question ‘What is the most important aspect of a hosting solution’ was posed. The answers were as follows:
Reliability/Uptime: 50.96%
Security: 22.12%
Flexibility and scalability: 15.38%
Price: 7.69% 

About CWCS:
CWCS Managed Hosting is a specialist business and enterprise-level managed hosting company offering cloud hosting and dedicated servers. It is also committed to leading the way in hosting services, which is demonstrated in the numerous awards and titles that CWCS has received over the years.

CWCS was founded in 1999 and operates from two highly secure data centres in the UK. The company also has US and Canada data centre facilities. CWCS offers 24/7/365 support to thousands of customers worldwide and works hard to provide each client with the best solution. CWCS is accredited to security standard ISO 27001.

For more information visit -

For further information
Laura Welsh
Joshua PR 
+44 7730 898 606