Since 2010, SandSIV has delivered a Customer Experience Management Solution that really helps its clients to achieve solid results in customer satisfaction while improving the bottom line.
Zurich, Switzerland, November 3, 2015, The team at SandSIV was happy to hear the news that 6 of its clients were considered the most recommended brands in 2015, according to an independent study. The brands are: Kabel Deutschland, Sky Germany, Sky Italy, Fastweb, Unitymedia and TIM. BCG surveyed more than 227,000 consumers in Canada, France, Germany, Italy, Japan, Spain, the UK, and the U.S. BCG’s Brand Advocacy Index (BAI) shines a spotlight on the companies that have achieved the pinnacle of word-of-mouth recommendations: brand advocacy. SandSIV directly contributes to increased operational efficiency, and helps accelerate business performance. Through its SaaS platform, SandSIV enables the world's leading companies to gather superior customer intelligence via its end-to-end Customer Experience Management (CXM) and Voice of the Customer (VoC) solutions.
A SandSIV company spokesperson explains that Customer Experience Management (CEM) can play a critical role in a company's ability to differentiate itself. The key to success in CEM is about delivering a branded, personalized, end-to-end experience across all touch points. The difficulty for most companies in going through a major transformation, is becoming customer-centric across all activities. SandSIV solutions support the end-to-end Customer Experience Management process towards that major transformation helping its client to act upon the voice of the customer in each touchpoint. SandSIV's value proposition extends to any firm with the inherently adoptive nature of this sector over more conservative sectors (e.g. utilities).
SandSIV's clients include leading brands such as Mobistar (Belgium), Nuovo Transporto Viaggiatori (Italy), Vodafone Kabel Deutschland (Germany), LGI (pan-european) Fastweb (Italy), Telecom Italia (Italy). SandSIV provides its clients with a complete VoC solution to support a holistic CXM business strategy which enables clients to realize a real business transformation towards a customer-centric business model. The company has become a dominant force by specializing in the following industry verticals: Automotive, Entertainment, Financials, Hospitality, Media, Retail, Telecoms, Transport and Utilities.
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