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Software Europe Acquires Workforce Metrics Ltd


Cloud service provider adds Employee Relations case management

Software Europe, the provider of business process improvement and spend reduction cloud services, has added Employee Relations [ER] case management to its cloud services portfolio with the acquisition of Workforce Metrics Ltd and its core product, ER Tracker. Software Europe already supports the expenses, contracts, workflow and due diligence challenges of its customers and can now efficiently manage ER cases.

ER cases, such as absence, grievance or disciplinary, from the initial Human Resources referral to the last step in the process can now be managed by Software Europe’s cloud based business process platform. Software Europe will take over full responsibility for Workforce Metric’s existing customers, new sales, customer support, customer finance and product development.

ER Tracker launched to the market in November 2013. It is available in a Lite version, bespoke [Flexi-build] and off-the-shelf versions customised for public and commercial sectors.

Andy Shettle, managing director of Workforce Metrics Ltd and now Product Director - ER Tracker will lead the new division within Software Europe, reporting to CEO, Neil Everatt. Neil comments:

“ER Tracker is an innovative product with few competitors – if any – and is really trusted by its existing customers. For organisations with a thousand or more employees, ER Tracker can strip out multiple, legacy systems, remove paper heavy processes and remove the burden associated with managing ER cases. It turns a complex procedure into an easy process. It’s the perfect fit for our portfolio – with huge benefits to our existing and new customers. We’re really keen to have Andy onboard to help maintain and develop the service, and support new and existing customers.”

Andy Shettle, Product Director - ER Tracker, Software Europe says: “Existing and new customers are going to benefit from Software Europe’s product development expertise, financial support and trusted customer services. ER Tracker will develop rapidly as part of the larger Software Europe business.” 

For more information or for an interview with Software Europe, please contact Dave Wedderburn on 07525 589 786 / or Martine Levene on 07714 772 362 /

About Software Europe
Software Europe ( was established in 1989 and is a leading provider of online expenses, contract, due diligence and workflow management. The company is based in Lincoln.

The company has recently become one of only nine software companies recommended under the Cabinet Office’s Innovation Launch Pad for small and medium sized enterprises (SMEs) to demonstrate public sector efficiency savings.

Software Europe is the first and only software supplier to use a bi-directional interface to send and receive the largest amount of expenses data with the national NHS’ Electronic Staff Record (ESR), a single Human Resources and Payroll database for all NHS employees. This integration gives Software Europe’s Expenses Health seamless expenses data exchange and automated payment of employees’ expenses. The company is audited to ISO/IEC 27001 security standard and adheres to strict Data Protection protocol.

About Workforce Metrics
Workforce Metrics is one of the UK’s fastest growing employee relations software providers. With its highly configurable, web-based software solutions, Workforce Metrics helps HR departments improve compliance and increase the visibility of information within their organisations so that efficiencies and profitability are enhanced.

Workforce Metrics is the UK’s only provider of ‘ER Tracker’, a flexible and adaptable HR software solution, designed to address and reduce the inefficiencies commonly associated with employee relations cases. With a focus on diversity, fairness and privacy, ER Tracker helps to ensure the equal treatment of all employees, in line with all aspects of latest government legislation. Founded in 2009, Workforce Metrics work across a range of sectors with key specialisms in the public sector.