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TEOCO launches Helix 9.1 with advanced self-learning analytics for automated service assurance


New and improved analytical, self-learning and automation features deliver more efficient network management for operators and improved quality of service for subscribers

FAIRFAX, VA., USA – 10 May 2016 – TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), today announced the launch of Helix 9.1, the latest version of its Service Assurance solution. The latest version of Helix includes new self-learning analytics and automation features that are designed to enable proactive management of the network and reduce operational costs for operators, while maintaining the optimal network experience for customers.

The new version of Helix uses analytics in an innovative new way by incorporating it into the core engineering and operations processes for analyzing network services and behavior. In Helix 9.1, the new features enable operators to use analytics and automation to detect irregular network behavior and performance faults as well as anticipate network and service malfunctions before they happen, and to proactively resolve these problems before they affect customers’ quality of service.

Helix 9.1 offers additional Customer Experience Management (CEM) functionality including smart analytics, which provide rapid identification and diagnosis of network problems. It also includes new automated geo-location capabilities that accurately detect problematic areas in the network, to ensure more effective and efficient network troubleshooting.

“The new version of Helix provides operators with the unique insight needed to bring together separate datasets, and then identify and understand network performance issues that would otherwise be hidden within the huge amounts of data and different operational silos,” said Shachar Ebel, TEOCO’s CTO. “With Helix’s enhanced analytical, self-learning and automation capabilities, operators can manage their networks more accurately, efficiently and proactively. They can control costs, reduce network issues, and deliver a reliable high quality service to their subscribers.”

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TEOCO is the leading provider of Engineering, Assurance and Analytics solutions to communication service providers (CSPs) worldwide. Our solutions provide CSPs with unique insights into business, customer, network and device metrics by harnessing big data analytics. We are a trusted partner to the world’s leading CSPs who rely on our mission-critical solutions.

TEOCO’s product and solutions portfolio includes:

  • Business Analytics - Provides a granular view of network and business transactions, enabling CSPs to increase revenues, expand margins and maximize profitability. TEOCO touches all aspects of CSP business operations, and provides insights into profitability, margins, roaming, costs, traffic, usage, subscribers, routes and partners.
  • RAN Solutions - Enables CSPs to efficiently and accurately plan, optimize and manage their heterogeneous macro and small cell radio networks and backhaul. TEOCO’s products and solutions are multi-technology and multi-vendor, delivering best-in-class planning, geo-location algorithms and SON capabilities to improve operational efficiencies and reduce total cost of ownership.
  • Service Assurance - Delivers CSPs an automated, proactive and unified approach to service, customer network experience, performance and fault management. Our solutions model and measure network and non-network related data from various perspectives to quickly identify and resolve service and network faults and significantly improve service quality and availability, while reducing operating expenses.
  • Device and IoT - Provides device manufacturers with lab and field testing services to ensure mobile and IoT devices meet minimum performance requirements. For network operators, device certification is essential to ensuring subscriber satisfaction. TEOCO operates a state-of-the-art lab to assist manufacturers in the increasingly complex and time-consuming task of device certification.

Since 1995, TEOCO has helped over 300 of the largest service providers around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience. TEOCO is widely recognized for its commitment to principled entrepreneurship, business ethics and employee ownership with a particular emphasis on its core values of alignment with employees, clients and community.

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TEOCO media contact:
Alex Sowden/Paul Nolan
T: +44 (0) 203 818 7193 / +44 (0) 118 920 7650