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TIM Brasil selects Bwtech’s NetChart to further improve the quality of its LTE network


Using NetChart to standardize its network configuration, TIM Brasil managed to enhance its quality performance indicators.

Rio de Janeiro, 6 April 2017 – To help improve the quality of their LTE network, TIM Brasil have made the decision to add 4G capabilities to their existing Configuration Management platform NetChart. Since 2013, TIM Brasil has used NetChart from Bwtech to standardize network configuration parameters of the 2G and 3G networks.

TIM Brasil logo
TIM Brasil logo

TIM Brasil, one of the largest mobile operators in Latin America with the widest 4G coverage in Brazil, is aiming to improve its network performance using NetChart. TIM will use NetChart across all the Brazilian states to detect anomalies that can degrade the quality of service perceived by the users.

The NetChart’s Configuration Management module monitors all network parameter changes 24 hours a day, providing both automatic generation of reports and parameters correction. The reports are routinely sent to directors, managers and engineers to provide a holistic view of the changes made. If further information or an investigation is required, then directors, managers and engineers can access NetChart via the web interface to perform further analysis, generate specific reports and monitor changes in the elements parameters.

TIM Engineers also use the Baseline Check functionality to identify network parameter inconsistencies that were configured. For TIM Brasil, one of the main advantages of the tool is the fact that NetChart is multi-vendor, therefore enabling simultaneous access to all OSS vendors through a single, unique and user friendly interface.

“Since 2013, we have used Bwtech’s NetChart solution to monitor and fine tune the configuration of our radio access network “– says Homero Salum, Executive Manager of Mobile Access Engineering in TIM Brasil, “The NetChart solution allows us to have a strict control over our network, monitoring and identifying deviations that can decrease the quality perceived by our valued users. NetChart is key in our network optimization process”.

TIM has prepared a schedule to minimize configuration errors and this plan is returning great results; Homero said “with NetChart, we reduced parameter inconsistencies to less than 0.5%. The improvement of the performance indicators is a direct consequence of our efforts to guarantee the best quality of network. To achieve that, Bwtech’s Netchart has proven to be the ideal solution for TIM Brasil”.

Bwtech is a company focused on developing tools for monitoring and optimization of mobile networks, providing solutions to more than 20 operators in Latin America, Europe, Africa and Middle East.

Bwtech’s main product, NetChart, is a web based solution developed for end to end optimization of mobile networks covering the RAN, Backhaul, Core and VAS.

NetChart’s modules include Configuration Management, Performance Monitoring, Fault Management and Geolocation for 2G, 3G, LTE and IoT Technologies.

Based in Brazil, Bwtech has offices in the United Kingdom, Argentina and Mexico.

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TIM's mission is to connect and care for each customer, so that everyone can do more. Its motto - "Evolve to do things differently" - highlights the Company's evolution within the Country as well as its innovative and pioneering approach.

Based on its Investment Plan, specially focused on network infrastructure, and following its pillars of innovation, quality and user experience, TIM continues to lead market trends, betting further on both strengthening its data network and offering innovative digital services in the marketplace. TIM is Brazil’s leader in 4G coverage. In 2016, TIM more than tripled the number of connected cities, adding more than double the number of covered locations of the second-largest market player.

TIM is the leader in governance practices and remains the only company in the telecommunications sector in the New Market of Commodities and Futures Exchange of the São Paulo Stock Exchange (Novo Mercado da BM&FBOVESPA), recognized as having the highest level of corporate governance, in addition to being the oldest company from the sector that is part of the Corporate Sustainability Index (ISE). For more information, please visit: