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Press Release

Tablet Troubles: Half Of British Workers Suffer Tablet Failures In Past 24 Months



British businesses are paying a high price for the introduction of tablets in the workplace with 47% of users experiencing tablet failures in the past two years. Those with tablet troubles have experienced an average of 3 failures during this period and an average repair or replacement time of 2 weeks. The tablet troubles were identified in one of the first studies to examine the reliability of tablets used for British business.

The most common cause of failures was extreme temperatures, with 29% of problem tablets being left in a hot place and 11% out in the cold, such as in a car overnight. Aside from temperature-related issues, the most common accident was a fall, being dropped or knocked off a desk (21%). This was followed by spillages of water, coffee, tea and soft drinks (17%) and even total immersion in water (pool, sea, river, sink, bath, puddle) at 11%. More than 1 in 10 (11%) even reported seeing their tablet run over by a vehicle.

Collectively, 47% of employees who use a tablet for work-related tasks have encountered a problem with them in the past 2 years. The most common cause of the failures is battery problems (27%), touch screen issues (16%) and another 10% suffering screen breakages or button failure.

The problems were compounded by the 14-day average length of repair or replacement time for the tablets. The research was based on responses from 500 British workers who use a tablet for work. The study was undertaken by Dynamic Markets Ltd and commissioned by Panasonic.

Jan Kaempfer, Marketing Director of Panasonic Computer Product Solutions, said: “These findings indicate that British businesses are currently paying a very high price for the convenience of using tablets in the workplace, including expensive total cost of ownership and costly worker downtime. The benefits of tablets are clear for all to see but businesses must pay much more attention to the types of device most suitable for their mobile workers and the requirements they have for the device. For example, will the tablet be used inside or outside; will it require removable and exchangeable batteries with long life between charges and will it be exposed to extreme temperatures, dust and dirt or poor weather conditions?”

Email and access to the internet were the two most common work-related tasks that employees use tablets for (both 89%). Also popular was document review on the move (59%) and using Word (50%) and Excel (40%). However, 44% of employees also use a tablet to access work-specific business apps. 

The tablet is most commonly used for work-related tasks when employees are travelling (73%). However, 64% use it when they work outside of their regular hours and 49% use it to work when on holiday. 53% of respondents said that they use the tablet to work outdoors, with 45% using it inside or at their desk and similarly, 45% when on client or customer premises.

Overall, most employees think the tablet makes them more efficient when performing work-related tasks on the move (43%) but 68% of tablet users said they believed their tablet was less resilient to failure than the devices they used before, such as a PC, laptop or smartphone.

For further information on the research visit:

Press contact:
Lesley Booth
Tel: 0118 900 1136

About Panasonic System Communications Company Europe (PSCEU)
PSCEU is the European branch of Panasonic Systems Communications Company, the global B2B division of Panasonic. PSCEU’s goal is to improve the working lives of business professionals and help their organizations efficiency and performance. We help organizations capture, compute and communicate all sorts of information: image, voice, and textual data. Products include PBX telephone switches, document printers, professional cameras, projectors, large visual displays and rugged mobile PCs. With around 500 staff, engineering design expertise, global project management capability and a large European partner network, PSCEU offers unrivalled capability in its markets.

The new PSCEU is made up of four business divisions:

  • Communication Solutions including professional scanners, multifunctional printers, telephony systems and HD video conferencing systems.

  • Visual System Solutions including projectors, interactive whiteboards, presentation aids and displays. Panasonic
    is the European market leader in projectors with 28% revenue share.

  • Professional Camera Solutions including professional audio visual, security and industrial medical vision (IMV) technology. Panasonic is one of the top two professional camera vendors in Europe.

  • Computer Product Solutions including the Toughbook range of rugged notebooks, Toughpad business tablets and electronic point of sales (EPOS) systems. Panasonic Toughbook had 63.3% unit share of the European rugged and durable notebook market and a 29.2% unit share of the rugged business tablet market in 2012 (VDC, March 2013).

Panasonic Corporation is a worldwide leader in the development and engineering of electronic technologies and solutions for customers in residential, non-residential, mobility and personal applications. Since its founding in 1918, the company has expanded globally and now operates over 500 consolidated companies worldwide, recording consolidated net sales of 7.30 trillion yen (68 billion euros) for the year ended March 31, 2013. Committed to pursuing new value through innovation across divisional lines, the company strives to create a better life and a better world for its customers. For more information about Panasonic, please visit the company's website at