New USU app offers a powerful knowledge base with graphical decision trees
Möglingen, December 19, 2018. USU is announcing the publication of Knowledge Center on Salesforce AppExchange. As a result, companies have a whole new way of connecting with their customers, partners and employees. The active knowledge base Knowledge Center supports all aspects of digital communication with customers. All service employees have fast access to up-to-date, quality-assured knowledge they need – over all communication channels. USU’s unymira division and its portfolio focus on professional Customer First solutions.
Knowledge Center is currently available on the Salesforce platform at: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FOmbhUAD
Numerous wizards and integrated workflows make Knowledge Center a key work and process platform for core knowledge-intensive tasks at service organizations. The result is not only a clear and demonstrable improvement in KPIs such as the call handling time, first call resolution rate or familiarization period for new employees, but also in the customer experience and quality of service. A further highlight are integrated graphical decision trees that offer interactive, step-by-step guidance to the right solution.
“Customers in particular will benefit from our partnership with Salesforce and global certification of Knowledge Center. They will gain new ways of mapping complex interrelationships quickly and easily. Together, we are thus setting new standards in service excellence,” says Sven Kolb, Managing Director of USU GmbH.
About Salesforce AppExchange
Salesforce AppExchange is the world’s leading business app marketplace that enables companies to sell, provide and market services in a whole new way. With 3,000 partner apps and more than 4 million installs, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for companies.
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Founded in 1977, USU GmbH is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.
With intelligent solutions and expertise in digital interaction, Unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.
USU GmbH is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt. For further information, please go to: https://www.usu.de/en/
USU Software AG
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 - 48 67 440
Fax: +49 (0) 71 41 - 48 67 300
USU Software AG
Tel.: +49 (0) 71 41 - 48 67 351
Fax: +49 (0) 71 41 - 48 67 108