Möglingen, January 15, 2018 - Effective January 2018, USU is pooling its established strategy and technology portfolio for customer and IT service in its new unymira division. It unites USU’s four previously independent divisions BIG Social Media, Business Solutions, KCenter and unitb technology and focuses on digitization of business processes in service.
The international market presence under a strong umbrella brand will offer service organizations and their customers service modules that are orchestrated in a seamless and modular fashion to help them successfully establish, expand and operate customer services and business models. Backed by comprehensive expertise in the fields of digital strategy, digital experience, and IT technologies and implementation, unymira acts as an international one-stop shop for digital customer-first solutions. Existing and new customers benefit from a transparent, broader portfolio.
With its good positioning in key future-oriented segments, unymira is planning not only to grow significantly in the strong DACH market, but above all in other European countries and the U.S.
“The merger under unymira means we’re bringing together experience from more than 10,000 customer projects. unymira thus offers perfect networking of technology and people throughout the customer journey. Whether social media management, self-service solutions, chatbots, portal and CMS expertise, UX design or active knowledge bases – everything’s from a single source,” states Managing Director Sven Kolb.
Founded in 1977, USU AG is one of the biggest European providers of IT and Knowledge Management Software. Market leaders from every sector of the international economy create transparency with USU applications, while also increasing flexibility, decreasing risks and cutting costs.
With intelligent solutions and expertise in digital interaction, unymira is a prime mover in the digitization of business processes. Standard software and consulting services help to automate service processes and actively provide knowledge for all communication channels and customer contact points in sales, marketing, and customer service. The customer-first portfolio in this area is complemented by customized applications, portal and CMS solutions, UX design and social media management.
USU AG is a subsidiary of USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard Segment of the German Stock Exchange (DAX) in Frankfurt.
For further information, please go to: https://www.usu.de/en/
USU Software AG
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 / 48 67 440
Fax: +49 (0) 71 41 / 48 67 108
USU Software AG
Tel.: +49 (0) 71 41 - 48 67 351
Fax: +49 (0) 71 41 - 48 67 108