Möglingen, Thursday, October 19, 2017 – KCenter USU’s self-service solution Smart Link was awarded certification by ServiceNow. The certificate confirms that Smart Link has successfully passed a series of defined tests focusing on integration, interoperability, security, and performance. In addition, the certification also ensures ServiceNow best practices are used for configuring and implementing the USU application.
Smart Link is an intelligent self-service solution that pools all IT-related information and functions for users in a single channel - from service requests and incidents to general questions about IT. Existing systems such as IT ticketing systems, service-request applications, and document repositories are supplemented, not replaced. Smart Link draws on the idea of service automation and unites all self-service offerings in one interface: on desktops, notebooks, tablets, and smartphones. Integration of Smart Link into version 1.3 enables customers to create tickets for ServiceNow and review information about tickets that have already been created.
“Smart Link now provides customers with a straightforward, central point of access for IT support using ServiceNow technology as part of a customer’s service management. It´s proven that tickets are reduced and productivity increases in IT support,” says Sven Kolb, Managing Director of USU AG. “We are really pleased to be offering even greater value with our certified solution.”
KCenter USU is presenting its portfolio of professional knowledge-management and self-service solutions for IT services at FUSION 17, one of the largest ITSM events in the world, from October 31 to November 3 in Orlando, Florida.
Smart Link from USU is available in the ServiceNow store.
About KCenter USU
With the aid of software solutions from the KCenter division, customers can activate and leverage all the knowledge resources within their service organization. More than 500,000 service employees now benefit from “active” provision of quality-assured contents by USU’s intelligent Knowledge Center knowledge base, integrated self-service solutions and efficient communication with customers across all channels. USU’s professional advisor system Knowledge Scout also supports service technicians in the troubleshooting process. For more info, visit: https://www.kcenterusu.com/en/
USU Software AG
Dr. Thomas Gerick
Tel.: +49 (0) 71 41 / 48 67 440
Fax: +49 (0) 71 41 / 48 67 108
USU Software AG
Tel.: +49 (0) 71 41 - 48 67 351
Fax: +49 (0) 71 41 - 48 67 108