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Vertex Signs Seven-Year Contract Extension With NV Energy


- Third contract extension as part of a long term outsourcing partnership -

Vertex, a leading global business process outsourcer and IT services company, today announced the signing of a seven-year contract with NV Energy, formerly Sierra Pacific Resources Company.  It is the third contract extension for this successful outsourcing partnership. 

NV Energy is a public utility that generates, transmits and distributes electric energy to approximately 1.2 million customers.  Their service territory covers over 54,500 square miles of western, central and north eastern Nevada, including the cities of Reno, Sparks, Carson City, Elko, and a portion of eastern California, including the Lake Tahoe Area.  NV Energy also provides natural gas to over 145,000 customers in the Reno-Sparks area.

Under the terms of the agreement, Vertex will continue to provide E-CIS software hosting and application management in addition to bill print and mail services to 45,000 California customers located in and around the Lake Tahoe region.

“We are very pleased to continue our highly valued relationship with NV Energy, whom we consider to be a true partner”, said Richard Charles, Senior Vice President of Utilities for Vertex.  “We will continue to put forward our best resources to provide superior customer service to assist our client in optimizing value and operational excellence through their utilization of E-CIS.”


About NV Energy (NYSE: SRP)

Headquartered in Nevada, Sierra Pacific Resources is a holding company whose principal subsidiaries were known as Nevada Power Company, the electric utility for most of southern Nevada, and Sierra Pacific Power Company, the electric utility for most of northern Nevada and the Lake Tahoe area of California. Sierra Pacific Power Company also distributes natural gas in the Reno-Sparks area of northern Nevada. The subsidiaries now operate as NV Energy. NV Energy will continue to focus on a state wide three-part energy strategy that emphasizes energy efficiency and conservation, the development of new renewable resources, and adding generation that uses the cleanest available technologies.

About Vertex

Vertex was founded in 1996 as a subsidiary of British utilities provider, United Utilities, Plc. The company has grown organically and through acquisition to offer transformational outsourcing (BPO) and information technology services capabilities to utilities, financial services, retail, telecommunications, travel and central and local government sectors.

In July 2008, Vertex acquired Alliance Data’s Utility Services division.  Today, Vertex employs over 8,000 people across the UK, North America and India.  In the utility sector within North America, Vertex has 2,500 dedicated practitioners, 18 centers of excellence, and more than 70 electric, gas and water clients.

Media Inquiries to:


Diane Webb, Vertex Business Services Marketing Director

(T) 972-348-5495



Deborah Morris, Vertex Public Relations Manager

(T) 0151 4439830

(M) 07827 304207