09.02.2010

Call centres risk losing customers as complaints go unrecognised, says survey

Speech search specialist Aurix announced results from a recent survey highlighting that 70 per cent of complaints made to call centres are ‘not being heard.’ The story received coverage on Call Centre Focus an influential publication with a readership of call-centre professionals and key decision makers in the customer management industry. The editorial piece provides an excellent platform for Aurix to reach potential clients, particularly following the launch of their Gopher-it™ product.

Coverage

Call Centre Focus

RealWire Influence Rating

Customers Not Being Listened To, Says Survey

Call Centre Focus is an online portal focusing on up to date news on the call centre industry. It’s main readership consists of contact centre executives and provides these professionals with key development news, events, and product reviews in this sector.

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