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Genpact UK Survey Points to the Demise of the Bank Call Centre and Rise of the Virtual Bank

Personal banking preferences in Britain have shifted away from bank-staff driven and towards customer self-directed services, according to new research published by Genpack Limited. The research was picked up by, an information resource focusing on mobile payments projects and technology.


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U.K. online, mobile banking more popular than call centers or branches provides insights on mobile payments technology and trends, featuring news, blogs, useful videos and webinars. Their content helps organizations realize the cost savings and operational benefits promised by mobile payments.