issued their Outsourcing 2010 survey report announcing that outsourcing is up 20% from last year. The story was covered by CallCenter International
, a site that focuses on the current call centre market trends. CallCenter International
is a very relevant site for Op2i
to reach call centre professionals who may be interested in the findings of their latest research.
RealWire Influence Rating
is a German site derived from an offline publication which specialises in news and developments in call centre and customer contact centres. Its audience consists of key decision makers and executives in this sector.