have announced the results of a new IDC Manufacturing Insights report, which highlights the importance of customer experience in manufacturing, as well as advocating the use of enterprise resource planning (ERP) solutions in working towards a customer-focused culture. Jonny Williamson of Manufacturing Digital
wrote an editorial piece for those working within manufacturing.
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is a leading digital media source of news and content for C-level executives focused on business and up-to-date news in the manufacturing industry. Through its digital magazine, online website, daily news and weekly e-newsletter, Manufacturing Digital helps executives stay up-to-date with the most fundamental operational issues in this demanding and ever more competitive global business sector.