UK contact centres have started a cloud implementation process in a bid to migrate their services according to recent Survey, the ‘2013 Cloud Contact Centre Survey’ reinforcing the findings from Interactive Intelligence
's 2012 research, predicting 2013 would be the year of the cloud for UK contact centres. Further findings from the research featured on Media Meerkat
, a news site on online media communications.
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provides news on social media sites covering Facebook, YouTube, Twitter, Apple and other online media. Media Meerkat allows its readership to keep a close eye on events and happenings on social media, and the latest in communication developments online.