Most of us would rather trust a stranger's opinion than enquire about our purchases at the contact centre, according to new research from Aspect Software
. The news was picked up by Contact Centres
, a leading source in the UK call centre industry.
RealWire Influence Rating
has the mission statement of 'everything contact centres'. The sit is a core location for up-to-date news and information, and the researching of a new product or contact centre service.