Contexta360 research finds Speech Analytics is not yet reaching full potential in UK Contact Centres
Contexta360 has recently released the results of The Conversational AI Revolution Report, which explores the deployment and use of speech and chat interaction analytics in UK contact centres. Further information features on Enterprise Times.
Enterprise Times delivers a mix of news, features, blogs and podcasts relating to information technologies used by enterprises. Enterprise Times covers everything from cloud to security written by an editorial team with over 75 years of experience.